Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! i'd like to change my direct debit bank details, it's not clear on your webiste how i do this

i'd like to change my direct debit bank details, it's not clear on your webiste how i do this

Resolved! contract ended yet still being charged monthly

12mth contract ended 3 months ago yet YOU are still taking monthly payments from my account why when you can clearly see the phone hasnt been used for 6mths

Resolved! how do I cancel my contract? I want to cancel it from today 09/12/14

I want to cancel my o2 phone contract from today 09/12/14, how do i cancel it? The phone is shocking it's a nokia phone and despite it being fixed many times still freezers when someone phones me. Utterly shocking service at the Blackpool o2 shop. co...

Resolved! Bad indoor signal

I renewed my contract on o2 due to good deals, then bought a old house......the signal is poor in the house, soon as i go out side i have 4g, even switching the settings to 2g. Ive rang o2 for help, they put me towards the tugo app....which i can onl...

Resolved! How do I stop getting charged for picture msgs

How do I stop getting charged for picture msgs

Resolved! When i sign in with my number it says registered to another identity

Can't sign in with my number

Resolved! I don't have an O2 account but I was charge £ 130

Hello, I do not have any O2 account (I am using giffgaff). However, O2 have charged me for £ 130 as shown in my bank statement. As I do not have an O2 account / number, I would not have purchased anything from O2 to cost me £ 130. Could someone pleas...

Resolved! View my bill?

Has something changed with the O2 online bill facility? I logged in as usual to view my monthly bill and there's no obvious way to view/download a VAT invoice any more.

Resolved! £10 gone to tariff after activation

I activated my sim and I only want the £20 credit that I topped up. However £10 has gone to a tariff that I didnt ask for. How to I get my £10 back?

Resolved! I want to change from sim to payg

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