Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New contract - Transfering number from old network using PAC code

HI there i recently changed to O2 and using the online form gave my PAC code so that i can retain my old number, i did this 24 hours ago but still nothing has happened. I also have not recieved an email or anything saying my request has been recieved...

Resolved! All I would like is to be able to do, is to see how much call time & txting I have left

I would dearly just like a flash message every so often to see how much call time, and text time I have left., out of £16.00 a month. Or I'm going to HAVE to go back to my last and pay only £10.50 a month, which I found easier, when I knew how much c...

Paid off my phone plan however it's not updated and am due an upgrade

Hello Basically I paid me very last £25 phone plan payment for my htc one however I paid it with my standard standing order however it's been 24 hours and it's not shown on my account as been paid and still says I owe that much. Now am due an upgrade...

Upgrade delivery issues

I want to upgrade but the need to have the phone delivered to my work address as not at home during the day. I have entered the post code and the name and address comes up but when I click on it, there is an error message and I am unable to continue....

No signal in my house

I am trying to contact 02 but online chat is offlineO2 signal was fine up to about a year ago now I cannot get a signal inside my house !! According to the coverage map on O2 I should get full signal.The O2 mast is about 1.5 miles from me so you woul...

Printing your bill

Why do you have to click through 5 pages to get to the point where you can print out your bill on My O2?

Resolved! 08000 numbers

Hi,I'm after a bit of advice please.I know 0800 numbers are free but could someone tell me if 08000 numbers are, Thanks in advance. Clickhick

"Adult" content unblock

So im trying to get access to apparently "adult" content. I get a block page. So i fill in my credit card details, all ok, done this a few times. Says "we have a technical error" please try again later or go to the o2 website. So i go to the o2 websi...

Resolved! 4G not working

Hello. I have an iPhone 5 and today put my new pay monthly sim into it. Calls and texts work fine but it's not connecting to 4G so I'm unable to connect to the Internet. Do I need to activate the sim or anything?Thank you

No data connection on Mercedes Benz car

HiI bought a brand new 2015 MB S class in March this year. I use iPhone 6 plus on O2 monthly. Since March, I failed to establish any internet connection to the command system. The dealer tried several times to no avail. Blue tooth, tethering and wi f...

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