Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 270793 Views
  • 2 replies
  • 2 kudos

Resolved! I want to pay my bill

I want to pay my bill but my my incoming and outgoing calls have both been disconected , and I don't have a landline could you lease call me

Anonymous by Not applicable
  • 3925 Views
  • 5 replies
  • 0 kudos

Resolved! Unblocking my iPhone

I'm trying to get my iphone(s) unblocked and I am abroad, so can't call o2. I filled in the online form, but it says I failed security (!) - now trying to get hold of someone to discuss my account, but wifi isn't quick enough to do live chat and I ca...

Anonymous by Not applicable
  • 3268 Views
  • 4 replies
  • 0 kudos

Resolved! Transferring numbers

I upgraded my phone 6 weeks ago and took out a new contract. I was given a temporary number and told to ring customer services to transfer my old one over. I did this, I spoke to an online guru and filled out a request form yet I still have the tempo...

Anonymous by Not applicable
  • 3428 Views
  • 3 replies
  • 0 kudos

Resolved! Can't get through to anyone to upgrade / cancel contract

I've been trying to speak to someone in Customer Services for 5 days. I have been on hold for at least 30 minutes every single time. It's appalling. I need someone to call me on my mobile so I can actually speak to someone. I'm not wasting anymore of...

Anonymous by Not applicable
  • 4113 Views
  • 5 replies
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Resolved! What do l have to do to be able to speak to someone at O2!?

l ordered a new phone yesterday, which should have arrived today. When l was trying to order it, despite me changing my address three times, it was still generating the old one well after an hour. Eventually when it did change, l was able to place my...

Anonymous by Not applicable
  • 3298 Views
  • 2 replies
  • 0 kudos

Resolved! Charged for data that never arrived

Hey thereBit of a strange issue here. I ran out of data (1gb Inc in contract) on the 28th of last month. I redid my tariff and updated my allowance to 5gb to start on my next contract date (18th).In the mean time, I tried numerous times to purchase t...

Anonymous by Not applicable
  • 2730 Views
  • 2 replies
  • 0 kudos

Resolved! Billing - Abroad Charges Refund

Hello.I've been using the O2 live chat feature to dispute a charge abroad while having the O2 Travel Bolt On active.I was informed by two Gurus that an adjusted refund was offered to reduce my bill for the amount of £12.71 However, the full amount of...

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Anonymous by Not applicable
  • 4367 Views
  • 10 replies
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Resolved! upgrade

can i go into an o2 shop and pay off my contract and upgrade early?

Anonymous by Not applicable
  • 4349 Views
  • 14 replies
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Resolved! extra credit

Please can someone help me as my son got this text from o2 y/day Need to Top Up ? We'll give you an extrta £15 allowance for calls texts or data if you top up £15 or more once before 23/07/15 . You'll have 5 days to use the extra allowance so we stop...

Anonymous by Not applicable
  • 3017 Views
  • 3 replies
  • 0 kudos