Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Paying Device Plan

I've managed to pay my airtime bill online but can't pay the device plan this way. With a block on my phone, how am I supposed to call and pay?

Best to upgrade on line store on phone

Looking to upgrade best way

Data drop

Just done a refresh for a new phone, and had 8GB worth of data on my last contract / bolt-on. Moved to new phone and I'm down to 500MB. A kick in the teeth to say the least. I've got 500 free mins to any other provider, and 500 free mins O2 to O2, wi...

Resolved! Charges abroad are double what cost should be

Hi there Just checking my bill for when I was abroad and using mobile for texts and calls only (didn't use for data).Bill shows 6 calls @ £0.41 each = 2.46. Also shows around 38 texts @ £0.04 each = £1.52 This is info from the bill breakdown and shou...

Resolved! Unable to change direct debit online

Hi I need to change my direct debit details (inc. account name), but can't seem to do it online (throws a system error). I tried calling 202 as advised by the Live Chat agent, but can't figure out what option I actually need. What is the best way of ...

4G Coverage - iPhone 5 - O2 Headquarters, Slough - Spooky!!!

I have an iPhone 5 with a 4G sim. I am aware that the iPhone 5 doesn't work on 4G; it will only operate on 3G. HOWEVER, as I was stuck on a train in Slough station today, right next to the O2 HQ, my phone displayed '4G' at the top and started working...

I've been a customer for a week and feel robbed and defrauded

Needed a phone at short notice,chose phone on site, available in storeordered click and collectWent to collectno phoneChose and purchased different phone from available stock and went to cancel ordered phone.told I have to wait untill phone arrives i...

Resolved! Top-up

Topped up £10 on the 17th Sept, it now appears I've lost all my free texts etc, What have I done wrong?

Resolved! sending photos in messages

I cant send a photo in text messages ...why..?

Resolved! Combined Account (2 phones) and Auto Top Up

I've two phones on the one PAYG account in MyO2. One phone auto-top-ups correctly but the other never does. I have spoken with an O2 adviser who tells me that an out-of-date credit card is still recorded against the second phone but I can find no rec...

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