Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! A simple change of name request not so simple

I have sent in my details to allow a change of name and when trying to find out if it's complete I have been hung up on 3 times, on hold for in excess of 30 mins before being hung up on and told a simple change of last name will take FIVE WORKING DAY...

Resolved! old bills

My O2 seems to have changed. I want to view some old bills but now it seems I can't. Surely it must be possible. I need the bills to reclaim expenses at work. Whateverhappened to 'if it ain't broke don't fix it'??

£10 bundle bolt on

I cancelled my pay monthly to a pay as you go, as I am travelling for a year. I topped up with credit, then out of the blue in New York I got a text to say £10 has been taken for a bundle. I never signed up for this and now every month this is happen...

Mobile data disabled

Hi. I have a problem. On 2th of August I was supposed to have my usage renewed. Everything is fine but i don't have the mobile data renew. Whenever I try to switch it on, there just isn't the option as the icon goes blank. Who should I ask for help? ...

Resolved! Lost phone

Is there a way to report a phone lost other than by calling them or going in-store? Currently have no access to a phone (My landline is out) and can't get down to a store.. Would use live chat but it's saying offline. Thanks.

My account is getting diconnected

Hello......i owed for two monthly bills and my l ine got disconnected so i paid last friday those two bills and got confirmation email. my bills usually come out on 9th of every month and now suddenly on 4th and i got an email that i didnt pay bill a...

Resolved! O2 sales rep lied to me

I got SIM card and iPad , I should have 100 minutes 1g and unlimited texts, I asked the sale guy 3 TIMES are the minutes capped he said yes after you use 100 you can no longer make the phone call unless you phone customer service and make extra payme...

Resolved! Bolt-On issues

Hello! I two have spent at least two hours to do what I thought was a simple task, purchase a bolton as the school hols seem to lead to high data usage! It appears I may have unwittingly doubled my purchase yet I am still unable to connect to my emai...

'Max identity limit reached for same contact number' - question

Hi everyone, I need some help figuring out what this error means. It happend ever since I switched from pay as you go to pay monthly a while back. When O2 made the switch I noticed some weird behavoir on my account, for example every time I log in to...

I want to get a phone for my daughter, can i add her?

hi Everyone I want to get my Daughter a phone, am I able to add her and get a phone added my contract with out credit checks. I'm pretty sure I can get past the check as I just got an iphone 6 about 4 months ago but always worry I will fail, for some...

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