Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Pay monthly tariff

I have a pay monthly sim only, this gets me unlimited calls and texts and 1gb of data for £21.. Received an email from O2 saying they have looked at my data usage and they have a better offer for me for an extra £5 a month they will give me 2gb of da...

area dependent 4G tethering bandwidth

I have a 4G monthly 500MB data contract, a Nokia Lumia 635 and a MS Surface 2 tablet. at home in Haslemere I was able to tether 2 PCs and the tablet to my phone for several hours recently when the home broadband failed. Brilliant! When on holiday las...

New payg sim, Big bundle but can i change to Big talker before top up?

Hello, i just got a new sim for taking on holiday for me, i chose the big bundle £10 when i ordered the sim but now i think i'd much prefer the Big Talker,....would i be able to change this over before i top up the sim?Any help is appreciated, thanks...

Resolved! Web top-up and Auto top-up not working

I keep trying to top-up my phone, but when I click the the "Web top-up" button it directs me to a "Problem loading page" that says 'The connection was interrupted' but there's nothing wrong with my internet, everyhting else is fine. Plus when I try "...

Resolved! Pay & Go tariff swap.

I ordered a sim a few weeks ago, received an email yesterday that if I topped it up I would get £20 free, I used to be on o2 but have recently finished a contract with Tesco, so my new phone didn't support the old sim (hence why I ordered a new one) ...

Resolved! No way to disable marketing texts ???

Why do O2 have a featured number to turn mobile text ads off (2220) - yet they still persist in sending ads after you've declined them? The ad they then send even has a 2220 notification at the end, when you ring it a pre-recording even tells you "yo...

Why can I upgrade cheaper elsewhere

I spoke to someone on live chat yesterday about early upgrade, I told them I was offered a better deal at cpw than what I was currently offered with O2, they then went away and came back with a counter offer, but each time they did, they still didn't...

Network Congestion?

Do different devices connect better to the network than others?And would a certain make of device, slow other devices down in the same area? It may sound strange, but bear with me?Whilst at work, I have my iPhone 6, their Xperia E3, and a Panasonic G...

Resolved! O2 won't unlock my old contract phone

Topic. Been on with O2 on 202 and the live chat since the 19th of May about unlocking my old Samsung Galaxy S2 which is just out of contract with O2. I rang 202 on Tuesday, as they said last week that it would be unlocked within 7 days of last Tuesda...

New Contract / wrong tariff

i recently changed over to 02 - but i have got the wrong tarriff - i need more Data for internet roaming. 500 mins & 500 texts are ok. Is there anyway i change this without having to add bolt ons ? Thanks

O2

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