Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Big Bundle

HiI topped up last week in the O2 shop.I'm on a £15 PAYG big bundle where I get 200 min. 1GB data and 2000 texts.Know I see that £15 big bundle offers you 750 min, how come I never got this amount?BWRichard

O2 wont unlock Samsung after completion of contract

Hi all, I requested O2 unlock my phone via the online form and over the phone on more than one occassion and I continuously receive the same response other than the one received this evening via email, as follows; 'We are really sorry that we have no...

Resolved! DEFAULT NOTICE SENT IN ERROR

I have been sent a bill way over the top of what I use. I have been assured, each of the three times I have called O2 that they are dealing with my request to have my complaint investigated. For O2 to send me a Default Notice is outrageous and absolu...

Resolved! Blackberry roaming on PAYG

Could anyone confirm whether the Blackberry PAYG Data Roaming Bolt On (£5 for 30 days) still exists please? There used to be reference to it on the webpages for international roaming costs but I cant seem to spot it now? Has it been discontinued?

cancel contract

I have recently upgraded to a refresh 5s and my contract I have with my old 4s mobile needs to be cancelled. I have already sent the phone back when I received my 5s mobile. I have just received a bill for my 4snumber ******* which I dont have. Conce...

Resolved! merging two pay monthly accounts on my02

Hi, i am currently online and require help to merging two pay monthly accounts so i only need to have one username and one password to view the monthly bills. Thanks in advance, Jodie Keogh

Resolved! NEW PHONE, OLD NUMBER

I got a new phone from o2. (Microsoft Lumia 435). I took it to o2 shop to get my old number put onto my new phone and my contacts copied to my new phone. Now neither phone has a service. I was told I would be able to use old phone until my number was...

Resolved! another hilarity from the Live Chat

Hi, Just thought I'd buy a new connection from O2 and 'chance my arm' for some loyalty discount. Well, I know that these are hard to get these days and was expecting 'no' as a possible answer, but the explanation given by the Live Chat advisor was be...

Unexpected call charges, how do I get to speak to someone?

Seriously unexpected and unexplained call charges in April but unable to connect with O2 by phone or chat to find out why, although lines are supposedly open. On phone, held in a queue and then cut off; chat fails to connect at all. This is not good ...

Resolved! NHS code won't work

O2 Open: We are sorry, but the mobile number you provided for a discount is a 3rd party connection and not eligible for O2 Open discount.Bit lost as to why this hasn't worked?

O2

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