Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 123580 Views
  • 27 replies
  • 5 kudos

Resolved! Simplicity tariff

Im payg customer and on a monthly £10 simplicity tarif . On my renewal date yesterday ,i only had £7 credit but was waiting for my rewards to kick in so i had enough credit for the monthly tariff,and i now have more than £10 credit . Why has my tarif...

Anonymous by Not applicable
  • 592 Views
  • 3 replies
  • 0 kudos

Resolved! No Credit, - which is your fault

You debitted £1.00 and messaged me telling me that i now could access the internet any time uptill 12 midnight. and I wasnt even attempting to go on line at the time. i am really angry at £1.00 being taken from my credit. because i need to text my on...

Anonymous by Not applicable
  • 586 Views
  • 3 replies
  • 0 kudos

Resolved! o2 trying to screw me over for every bit of money i have!!!!

early january this year i decided to get a new phone as i was fed up of my old blackberry. so i was talking to an o2 advisor and he was nice enough to offer to order it for me then and there he told me it would arrive in a couple of days.so i waited ...

Anonymous by Not applicable
  • 672 Views
  • 2 replies
  • 0 kudos

Resolved! Cancelling my contract

I have tried on several occasions - from talking to at least five different advisors on Live Chat and being in-store and then also being put through to an advisor on the phone from said store to cancel my monthly o2 contract and port my number to an ...

Anonymous by Not applicable
  • 958 Views
  • 7 replies
  • 0 kudos

Resolved! Sim Swap

Newbie here - please be gentle. Unsure if this is the correct board for my topic. I have just received my new iPhone 5s (from apple) I have inserted the new nano sim that o2 sent me. I went to the o2 page to swap my sim but I have to use a text code ...

Anonymous by Not applicable
  • 1040 Views
  • 22 replies
  • 0 kudos

Resolved! upgrade

Hi, I was with carphonewarehouse for over 20 years ,then o2 said they wanted contracts and payments to go direct to them,I had no problem with that until now.My upgrade is due february but as this is my second BB in the last 2 months I want to do it ...

Anonymous by Not applicable
  • 797 Views
  • 9 replies
  • 0 kudos

Resolved! Not Renewing Contract

My monthly contract is due to end on October 13th. I don't want to renew the contract. I just called and they said i have to give 30 days notice. Surely, if my contract is ending and I want it to run until the end, I don't have to give any notice, si...

Anonymous by Not applicable
  • 2582 Views
  • 4 replies
  • 0 kudos

Resolved! charged for another bill even after the contract has ended

I was on a sim only contract for 12 months, payment by direct debit. I left UK 2 months ago, but left money in my account for the remining time period. Officially, my contract ended on 30th september 2013. But, I recently received an email from o2 th...

Anonymous by Not applicable
  • 1214 Views
  • 11 replies
  • 0 kudos

Resolved! Upgrade

I am due a one month early upgrade in november and am looking to get an iphone 5s. i would also like to upgarde my internet and was wondering if this is possible to do for my early upgrade.

Anonymous by Not applicable
  • 534 Views
  • 2 replies
  • 0 kudos