cancel contract

Anonymous · ‎04-05-2015

I have recently upgraded to a refresh 5s and my contract I have with my old 4s mobile needs to be cancelled. I have already sent the phone back when I received my 5s mobile. I have just received a bill for my 4s
number ******* which I dont have. Concerned

MI5 · ‎04-05-2015

Why did you send old phone back?
Was it a lease phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎04-05-2015

You should remove that phone number (even though you no longer have the phone)

This is a customer to customer forum by the way. You aren't actually talking to O2 on here...

Veritas Numquam Perit

perksie · ‎04-05-2015

All you needed to do was ask for an upgrade keeping the same number. As it is your old contract will continue until you cancel it and further payments might be due.

Was the old phone sent to O2 Recycle?

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Anonymous · ‎08-05-2015

Hi @Anonymous will be able to give you a more accurate solution if you reply to the questions above

jonsie · ‎08-05-2015

So presumably you now have 2 contacts running as you didn't upgrade, you took out a new contract?

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