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I gave 02 my PAC number when I transfered to another network but they havent' released it.

Torres_Jo
Level 1: Joiner
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on ‎18-10-2025 15:01

on ‎18-10-2025 15:01

why won't they release my number? I've log in and they say I no longer have a contract with them but they kept my number.. I sent my PAC number.. 

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MI5
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on ‎18-10-2025 15:18

on ‎18-10-2025 15:18

@Torres_Jo 

Billing arrears would be the main reason.

You can get in touch with Payment Management team on 0800 902 0217 or 0800 032 5302.

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Or contact O2 via social media 

https://www.o2.co.uk/abouto2/social-media

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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on ‎18-10-2025 16:15

on ‎18-10-2025 16:15

Just to clear up confusion in my mind, you say you gave your PAC to O2. Was it to O2 or your new network?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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jonsie
Level 94: Supreme
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on ‎18-10-2025 16:38

on ‎18-10-2025 16:38

The PAC needs to be given to your new network

They then transfer your number

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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‎18-10-2025 16:52 - edited ‎18-10-2025 16:54

‎18-10-2025 16:52 - edited ‎18-10-2025 16:54

@Torres_Jo 

Check this guide to find the process you need.

https://www.uswitch.com/mobiles/guides/porting-your-mobile-phone-number/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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