Just remembered something, thought I'd share. Had this Refresh contract
and paid off the Device Plan. So, thought to chance my arm and see if O2
offers me some better deal compared to what I've already had. So, here
I'm getting in touch with the Upgr...
More often than not, once someone starts complaining about being treated
unfairly by their provider, the reply to that is "Well, have you
actually read your Terms and Conditions?". What's even more surprising
is that we often hear such a reply from s...
Hi Was browsing through my credit file with Equifax, and noticed that my
loan agreements with O2 (Device Plans on Refresh) haven't been updated
yet. I've settled two of them recently - one over a month ago, another -
just a few days ago, yet can't se...
I wrote a post a while ago about how nice and thoughtful it was of O2 to
try and dip their hands into my pocket by attempting to charge me the
Early Termination Fee after I've cancelled my Refresh contract. It all
got sorted at the end right enough, ...
@Cleoriff wrote:@cyrillicguy I do not condone bad service. I am a nurse
by background and always, without question, expected the highest
standards from all my staff.I am making no apologies for O2 or any other
network who is failing to deliver an acc...
@Cleoriff wrote:I always say it very much depends on personal experience
@cyrillicguy. I can only be confident of that. I have never queued for
hours on a phone waiting to get through to O2 customer services. My
longest wait time has been 9 minutes. ...
@Anonymous wrote:Or maybe if folk had a better understanding of the UK
mobile phone industry. ...........We have 4 networks in one of the most
competitive countries in the world. The networks have committed to
invest £5bn over a 4 year period yet pro...
Hmm... This just strengthens the point I was making on a number of
occasions in this very forum - none of the networks seem to have what
can be called Customer Service. IMO, of course. There we have the iPhone
launch, and everything seems to go breas...
Pretty much O2's standard customer service @Anonymous. The only thing is
that what the other networks offer in that aspect is not much of a
difference. I'd personally advise to go (as some other community members
were saying) with the provider who of...