About cyrillicguy

cyrillicguy · 23-08-2015

Just remembered something, thought I'd share. Had this Refresh contract and paid off the Device Plan. So, thought to chance my arm and see if O2 offers me some better deal compared to what I've already had. So, here I'm getting in touch with the Upgr...

cyrillicguy · 21-08-2015

More often than not, once someone starts complaining about being treated unfairly by their provider, the reply to that is "Well, have you actually read your Terms and Conditions?". What's even more surprising is that we often hear such a reply from s...

cyrillicguy · 31-07-2015

We offer you a cracking deal, folks:https://www.o2.co.uk/shop The only thing is... https://www.o2.co.uk/shop/phones/moto/g-4g Join O2. Reliable. Trustworthy. Never misleading.

cyrillicguy · 31-07-2015

Hi Was browsing through my credit file with Equifax, and noticed that my loan agreements with O2 (Device Plans on Refresh) haven't been updated yet. I've settled two of them recently - one over a month ago, another - just a few days ago, yet can't se...

cyrillicguy · 29-07-2015

I wrote a post a while ago about how nice and thoughtful it was of O2 to try and dip their hands into my pocket by attempting to charge me the Early Termination Fee after I've cancelled my Refresh contract. It all got sorted at the end right enough, ...

cyrillicguy · 27-09-2015

@Cleoriff wrote:@cyrillicguy I do not condone bad service. I am a nurse by background and always, without question, expected the highest standards from all my staff.I am making no apologies for O2 or any other network who is failing to deliver an acc...

cyrillicguy · 26-09-2015

@Cleoriff wrote:I always say it very much depends on personal experience @cyrillicguy. I can only be confident of that. I have never queued for hours on a phone waiting to get through to O2 customer services. My longest wait time has been 9 minutes. ...

cyrillicguy · 26-09-2015

@Anonymous wrote:Or maybe if folk had a better understanding of the UK mobile phone industry. ...........We have 4 networks in one of the most competitive countries in the world. The networks have committed to invest £5bn over a 4 year period yet pro...

cyrillicguy · 26-09-2015

Hmm... This just strengthens the point I was making on a number of occasions in this very forum - none of the networks seem to have what can be called Customer Service. IMO, of course. There we have the iPhone launch, and everything seems to go breas...

cyrillicguy · 21-08-2015

@Anonymous wrote:An interesting topic that I am sure we could discuss and debate for many days to come. The lawyers amongst you will I am sure be aware of the legal concept known as "the reasonable man" or "the man on the Clapham omnibus" - but with ...

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Another one...

Have you read your T&Cs?

What's O2 like? Well...

How long does it take for O2 to update your credit file?

How to avoid the so called "early termination charges" once cancelling a Refresh contract?

Re: Poor Customer Service

Re: Poor Customer Service

Re: Poor Customer Service

Re: Poor Customer Service

Re: Have you read your T&Cs?