
on 07-12-2015 11:50
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on 07-12-2015 11:50
Solved! Go to Solution.
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07-12-2015 11:54 - edited 07-12-2015 11:55
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07-12-2015 11:54 - edited 07-12-2015 11:55
Hi @Anonymous we have no accesss to your account so you need to ring O2 and ask them about this bill http://www.o2.co.uk/contactus
Edited to add there is a landline number in the link above....or you could borrow a phone...?
Veritas Numquam Perit
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07-12-2015 11:54 - edited 07-12-2015 11:55
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07-12-2015 11:54 - edited 07-12-2015 11:55
Hi @Anonymous we have no accesss to your account so you need to ring O2 and ask them about this bill http://www.o2.co.uk/contactus
Edited to add there is a landline number in the link above....or you could borrow a phone...?
Veritas Numquam Perit
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on 07-12-2015 11:55
Only CS can answer your questions so I suggest you call them asap to sort it out.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 07-12-2015 11:58
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on 07-12-2015 11:58
You can get a complete breakdown of all charges in My O2. Download the bills as pdfs and it will show numbers outside your allowance, overseas charges and mms.
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on 07-12-2015 21:23
I have just received my first bill after getting an iphone5 earlier in November. I have hardly used the device; not downloaded any video or music.... and only a couple of apps that I hardly use ( I am new to smartphones!). My previous sim in the old phone with no data allowance was disconnected and my number moved to my new sim in new phone. My usual monthy bill was around £15 for the last 8 years with the old dumbphone. My November bill was a staggering £106 !! inc £75 worth of "Data Calls". OK, I now understand that the iphone can use data rather than WiFi sometimes and I have now turned that feature off.
My question is: Can I really have used £75 of data just veiwing a few e-mails, 7 or 8 texts and 6 or 7 phone calls, and surfed for about an hour in total...even accepting that the iphone allows apps to "update" automatically?
WGK
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on 07-12-2015 21:33
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on 07-12-2015 21:33
I also think you may have the wrong apn on the phone.
Can you go to Settings >Mobile >Mobile data network and type out what is listed under "APN" please?
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on 08-12-2015 16:38
That's the rub. I got a new SIM from my local 02 shop and then I thought I had signed up for a 1GB package on-line via 02 Shop. Turns out the two action were not connected, so my new SIM although registered with 02 had no data package! I'm shocked that the iphone would download so much data (£75) without downloading anything like video or music.etc..I am not a heavy mobile phone user at all! Should 02 not have notice such high usage from a number that's bill was usually £15 per month?
The Mobile Data screen on the phone is--
APN pp.vodafone.co.uk
Visual Voicemail
APN idata.o2.co.uk
Thanks for your help.
WGK
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on 08-12-2015 16:42
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on 08-12-2015 16:42
If you have an apn of voda then that's why the data charges are so much. Text ACTIVE to 2020 and save the settings, reboot thephone and you should be ok.
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on 08-12-2015 16:44
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on 08-12-2015 16:44
The data charge looks to me to be the old dial up data pricing which somehow your phone has connected to.
Personally I would question this with cs as you shouldn't be able to connect that way anymore with a modern smartphone and esp not with a vodafone apn.
Also check with cs that they have you on the correct idata package for an iphone.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

