Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Switching between international and normal SIM card.

Hello, I would like to know if after switching from the normal SIM card to the international card to make cheap international calls, we can take it back, from international to normal SIM, keeping the telephone number. Thank you

Unlock code not accepted

I paid to have my pay monthly wap phone unlocked about a year ago. I briefly used the phone on the Tesco network to make sure the phone was indeed unlocked and it worked fine. I have since only used the phone on o2 but today wanted to try using anoth...

Direct Debit date NOT changed as requested

I called O2 last month to amend my Direct Debit date and this month they still attempted to take the money on the wrong date, this means i am now going to be charged by my bank! How can I change this and it actually change without having to wait to s...

Resolved! O2 Refresh - Getting my head around it...

Hi folks,Can someone in simple terms explain O2 Refresh under the following circumstances.I have £345 left to pay on the phone part of my plan.If I were to pay that off tomorrow, what happens to the tariff part? Does that slate also get wiped clean?

Resolved! URGENT - PHONE LOST

O2, since you have set no provisions for an emergency number for people to call when their phones are lost/stolen, and since your generic number is giving me a stupid message telling me that it's unlikely I can speak to anyone today due to the wait t...

Correction to email address held by 02

Hello I have had an 02 PAYG mobile for many years. About 18 months ago I moved to a Gmail address and updated this with 02. This shows as my login. However, I am still receiving emails from 02 to the old address, which I still have access to at prese...

Samsung and Problems

Hi, So my Samsung Galaxy S5 died while in my drawer in work. Its a new phone of only 3 weeks so I was surprized when i couldnt power it on. I took out the battery, put it back in and it still refused to start. I plugged in a charger, charged it for a...

Resolved! 2 month bill

I went in to my local o2 shop to end my contract as it had finished and was told it was sorted but have no received a bill for 2 months work of the contract even thou it was paid up in full and the device plan was settled

Resolved! End my contract

I want to end my contract (without returning my device) but I'm abroad and I won't be back in the UK until next yearI've tried so many times before I left but it was so hard to speak to somebodyI am aware of paying the leftover fees for my device. Ho...

Resolved! nano sim

hi All! with my upgrade I ordered a new phone samsung galaxy s6 which have a nano sim ,and I currently have a Sony xperia z1 which have a micro sim .And my question is: Will the O2 send a new phone with nano sim with it or I will need to go to the st...

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