Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Number port 5 days and counting!! Customer service???

Managing director of my own business and left without my ported number for 5 days now and still no definitive answer. This has approximately cost the business £3,500 in direct loss of work and wages. Can't get through to customer services??? THIS IS ...

o2 message bombardment

Between 2.35 and 7.00am this morning I have had 9 messages from o2_UK telling me that I am out of credit and should top up if I want to use data!!! I don't want to top up, I don't want to use data! How do I stop them???Tried texting STOP ...No good. ...

Resolved! pact code

i want to save my number when i live o2

Upgrading...

Why can I get a better deal with O2 through a non-affiliated company (Carphone Warehouse; Phones 4U etc) than I can as an existing customer wishing to upgrade with O2? Makes no sense from a customer service perspective.

Transfer From One Contract To Another

I have a number on a standard contract that is due to expire soon. I would like to transfer it to my business contract and have it avail of the monthly line rental cost and get a new phone. Is it possible to transfer it now and reduce the costs assoc...

Iphone order not processed

I ordered a iphone 6 yesterday to be picked up from my local O2 shop.I did not receive a confirmation email or text I rang again later in the day to eventually be told the order had not gone through The accessory pack went through and is being delive...

Resolved! 4G in Milton Keynes

When will 4G be going live in Milton Keynes? is there a list of towns and cities planned to get 4G in 2014?

Resolved! Bank details

Hi does anyone know how to change bank details over as online chat is never available

Resolved! Texts and calls

Hi I mostly use data and hardly call or text a lot. Isn't there a package at O2 that offers more data and limited text and calls

Auto Top Up - don't make me laugh, well seriously you couldn't.

First I had a 'live chat' - well two actually. It seems that even though I 'pay monthly' I'm actually on Pay and Go.I thought I left a complaint/question online last night. Another waste of my time because back came the email"Thanks for your email, b...

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