Solved: Preordered s7 edge

Anonymous · ‎07-03-2016

Have you heard anything about your preorder I've been told I'll have to collect from store even though I preordered online

MI5 · ‎07-03-2016

You only have to collect in store if you chose that option at checkout.
Many others are receiving theirs via courier tomorrow.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff · ‎07-03-2016

Hi @Anonymous There is a long thread running here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Preorder/m-p/954859#M109705

Did you ask for click and collect when you ordered?

Veritas Numquam Perit

MI5 · ‎07-03-2016

You only have to collect in store if you chose that option at checkout.
Many others are receiving theirs via courier tomorrow.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎07-03-2016

Not sure who would have told you to collect instore? You should get a tracking email tonight or tomorrow if it's on its way

Veritas Numquam Perit

MI5 · ‎07-03-2016

Depends what option was chosen at checkout.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-03-2016

They told me online tonight in store and its there but I definitely asked for courier

Cleoriff · ‎07-03-2016

@Anonymous wrote:
They told me online tonight in store and its there but I definitely asked for courier

Did live chat tell you this?

Veritas Numquam Perit

MI5 · ‎07-03-2016

If it was live chat I wouldn't believe them.
Checknin your MyO2/for any tracking details under recent orders.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-03-2016

I can't track anything it's not there I'm soo confused 🙉

Cleoriff · ‎07-03-2016

Have you looked in My O2 to check your orders? http://www.o2.co.uk/myo2

Veritas Numquam Perit

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