Preordered s7 edge

[Anonymous]

Have you heard anything about your preorder I've been told I'll have to collect from store even though I preordered online

[Cleoriff]

Hi @Anonymous There is a long thread running here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Preorder/m-p/954859#M109705

Did you ask for click and collect when you ordered?

[MI5 · Accepted solution]

You only have to collect in store if you chose that option at checkout.
Many others are receiving theirs via courier tomorrow.

[Cleoriff]

Not sure who would have told you to collect instore? You should get a tracking email tonight or tomorrow if it's on its way

[MI5]

Depends what option was chosen at checkout.

[Anonymous]

They told me online tonight in store and its there but I definitely asked for courier

[Cleoriff]

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@Anonymous wrote:
They told me online tonight in store and its there but I definitely asked for courier

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Did live chat tell you this?

[MI5]

If it was live chat I wouldn't believe them.
Checknin your MyO2/for any tracking details under recent orders.

[Anonymous]

I can't track anything it's not there I'm soo confused 🙉

[Cleoriff]

Have you looked in My O2 to check your orders? http://www.o2.co.uk/myo2