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Device plan payments

Level 1: Joiner
  • 1 Posts
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Since the update to my 02 I cannot find the device plan payment section anywhere?!?

I used to be able to make device plan payments and track how much I'd paid and how much left there is to pay. Now I can't find thay segment what so ever. I've got 4 contracts, 2 for my kids my own phone and my own smart watch. Off of which show airtime bills only but device plans are still coming out of my bank. Can anyone tell me where the device plans are now shown?


My daughters device plan for her tablet isn't set up on a direct debit. I never got round to it so just paid it manually. Which wasn't an issue pre update of the my02  app. Now I have to wait till its overdue then make a payment over the phone. Ridiculous. Am I missing something 

Message 1 of 2

Level 94: Supreme
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Device and airtime are now combined into one payment.

Just set up your own direct debit.

Guide: How to Pay Your Bill (Contract) 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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