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Ordered a new contract instead of upgrading existing one

Grayfox
Level 1: Joiner
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I wanted to upgrade early for the iphone 16, during the checkout process I accidentally selected a new contract instead of existing. So now I have two contratcs, the phone has been dispatched and the new number has been activated.

 

To fix the issue, can I cancel my old contract and move the phone number to the new contract? 

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MI5
Level 94: Supreme
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@Grayfox 

Yes, you just need to migrate your number Guide: Migration & porting into O2 

Guide: How to find help & contact O2 

You will still need to pay what you still owe on the old contract though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150187 Posts
  • 641 Topics
  • 28605 Solutions
Registered:

@Grayfox 

Yes, you just need to migrate your number Guide: Migration & porting into O2 

Guide: How to find help & contact O2 

You will still need to pay what you still owe on the old contract though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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