Solved: topped up £10 but my tarrif is gone?!

Anonymous · ‎03-07-2014

I just topped up £10, and the My O2 app told me that I'm still on "text and web" which would give me 500mb of data and 100 texts for free, but AFTER I topped up it switched to "favourite place" and now I have no data or text :L I'm going away for a week and I really need texts and data to keep in contact.

MI5 · ‎03-07-2014

You will have to call CS on 4445 or try speaking to live chat http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-07-2014

You will have to call CS on 4445 or try speaking to live chat http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-07-2014

Hi and Welcome to the Forum,

By contacting O2 Cs they will be able to resolve this for you.

Strange that this should happen in the first place.

Take care.

jonsie · ‎03-07-2014

That's very strange. Yes speak to customer service to see if they can revert you back to text & web. The tariff is no longer available to new customers but if a mistake has been made they should rectify it.

Social Media Support ~ O2 Facebook MessengerTHIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎03-07-2014

Thankyou

Anonymous · ‎03-07-2014

Thanks

However live chat isn't loading on my phone, its stuck on the loading screen, does it work on mobile? Or do you have to wait long for it to load?

MI5 · ‎03-07-2014

@Anonymous wrote:
Thanks However live chat isn't loading on my phone, its stuck on the loading screen, does it work on mobile? Or do you have to wait long for it to load?

Try this link from your mobile http://www.o2.co.uk/mobile/chatnow

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-07-2014

It can depend on how busy the system is.

You may be better waiting till tomorrow to ring uk Cs.

Opening times
Monday - Friday 08:00 - 21:00
Saturday 08:00 - 20:00
Sunday 09:00 - 18:00

O2

topped up £10 but my tarrif is gone?!

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