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Level 1: Joiner
Posts: 1
Registered: ‎24-10-2015

Stolen phone

Hi All,

I went bowling last night and found out that my phone had gone out of my pocket before I left.  To cut a long story short I'm pretty sure it was stolen.  I have never connected it up to apple or icloud so stupidly can't use any of the apps for 'find my phone'.  Phone is still ringing when I call it.  Does anyone know if I can find out to the nearest place where it is?

I'd be grateful for any help.

Many thanks,

Level 68: Extraordinaire
Posts: 15,777
Registered: ‎31-03-2010

Re: Stolen phone

[ Edited ]

@RachelP Please see this link: https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M...

The phone must be reported as lost or stolen within 24 hours to O2. You should also report the loss to the police and get a crime number.

Edit: From a similar post earlier today posted by @CleoriffThe loss must be reported to O2 within 24 hours. That way, the customer can only be held liable for any charges up to the point of reporting or a maximum liability of £100.


Posts: 108,271
Topics: 559
Solutions: 14,341
Registered: ‎04-04-2012

Re: Stolen phone

@RachelP I assume you have an Apple id? 

If so, you can login to iCloud.com and use the online tools from there.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Stolen phone

Hi @RachelP, and sorry to hear about your phone, it's a shame this happened after what sounded like a fun night worried There are a few suggestions above, which I hope you'll find helpful, but please do let us know how you get on with this!

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