Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 1
Registered: ‎24-10-2015

Stolen phone

Hi All,

I went bowling last night and found out that my phone had gone out of my pocket before I left.  To cut a long story short I'm pretty sure it was stolen.  I have never connected it up to apple or icloud so stupidly can't use any of the apps for 'find my phone'.  Phone is still ringing when I call it.  Does anyone know if I can find out to the nearest place where it is?

I'd be grateful for any help.

Many thanks,

Level 63: Greatness Assured
Posts: 12,562
Registered: ‎31-03-2010

Re: Stolen phone

[ Edited ]

@RachelP Please see this link: https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M...

The phone must be reported as lost or stolen within 24 hours to O2. You should also report the loss to the police and get a crime number.

Edit: From a similar post earlier today posted by @CleoriffThe loss must be reported to O2 within 24 hours. That way, the customer can only be held liable for any charges up to the point of reporting or a maximum liability of £100.

I DO NOT WORK FOR O2

Posts: 88,143
Topics: 532
Solutions: 11,377
Registered: ‎04-04-2012

Re: Stolen phone

@RachelP I assume you have an Apple id? 

If so, you can login to iCloud.com and use the online tools from there.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Highlighted
Community Manager
Posts: 5,337
Registered: ‎18-04-2018

Re: Stolen phone

Hi @RachelP, and sorry to hear about your phone, it's a shame this happened after what sounded like a fun night worried There are a few suggestions above, which I hope you'll find helpful, but please do let us know how you get on with this!

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature