on 19-12-2018 22:53
Hi All,
I went bowling last night and found out that my phone had gone out of my pocket before I left. To cut a long story short I'm pretty sure it was stolen. I have never connected it up to apple or icloud so stupidly can't use any of the apps for 'find my phone'. Phone is still ringing when I call it. Does anyone know if I can find out to the nearest place where it is?
I'd be grateful for any help.
Many thanks,
19-12-2018 23:04 - edited 19-12-2018 23:06
19-12-2018 23:04 - edited 19-12-2018 23:06
@RachelP Please see this link: https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M...
The phone must be reported as lost or stolen within 24 hours to O2. You should also report the loss to the police and get a crime number.
Edit: From a similar post earlier today posted by @Cleoriff: The loss must be reported to O2 within 24 hours. That way, the customer can only be held liable for any charges up to the point of reporting or a maximum liability of £100.
on 20-12-2018 01:23
on 20-12-2018 01:23
@RachelP I assume you have an Apple id?
If so, you can login to iCloud.com and use the online tools from there.
on 20-12-2018 11:00
Hi @RachelP, and sorry to hear about your phone, it's a shame this happened after what sounded like a fun night There are a few suggestions above, which I hope you'll find helpful, but please do let us know how you get on with this!
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