on 19-12-2018 22:53
I went bowling last night and found out that my phone had gone out of my pocket before I left. To cut a long story short I'm pretty sure it was stolen. I have never connected it up to apple or icloud so stupidly can't use any of the apps for 'find my phone'. Phone is still ringing when I call it. Does anyone know if I can find out to the nearest place where it is?
I'd be grateful for any help.
19-12-2018 23:04 - edited 19-12-2018 23:06
The phone must be reported as lost or stolen within 24 hours to O2. You should also report the loss to the police and get a crime number.
Edit: From a similar post earlier today posted by @Cleoriff: The loss must be reported to O2 within 24 hours. That way, the customer can only be held liable for any charges up to the point of reporting or a maximum liability of £100.
on 20-12-2018 01:23
@RachelP I assume you have an Apple id?
If so, you can login to iCloud.com and use the online tools from there.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 20-12-2018 11:00
Hi @RachelP, and sorry to hear about your phone, it's a shame this happened after what sounded like a fun night There are a few suggestions above, which I hope you'll find helpful, but please do let us know how you get on with this!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ iPhone 11 megathread! - Find out the latest info on the i Phone 11!
→ Priority gig tickets calendar - Check out the latest tickets available on Priority!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
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