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Sim card not provisioned for voice

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Robert_mcd
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on ‎14-07-2020 20:18

on ‎14-07-2020 20:18

Hi

 

My new sim card is coming up as Sim card not provisioned for voice I tried to phone in but they are only dealing with lost or stole phones. How do I get this sorted. I cant call or text.

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MI5
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on ‎14-07-2020 20:22

on ‎14-07-2020 20:22

@Robert_mcd 

Can you use your old sim for the time being or to call from to activate your new one ? 
Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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on ‎14-07-2020 20:22

on ‎14-07-2020 20:22

@Robert_mcd 

Can you use your old sim for the time being or to call from to activate your new one ? 
Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Robert_mcd
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on ‎14-07-2020 21:07

on ‎14-07-2020 21:07

Yes I could give it a try

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Robert_mcd
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‎14-07-2020 21:21 - edited ‎14-07-2020 21:22

‎14-07-2020 21:21 - edited ‎14-07-2020 21:22

Thats it working I dont know why they sent out the new sim. my old sim was 5g too. rofl

Thanks for your help lol

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MI5
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on ‎14-07-2020 21:22

on ‎14-07-2020 21:22

@Robert_mcd 

You might have to say upgrade or fraud if you call to get put through to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MI5
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on ‎14-07-2020 21:22

on ‎14-07-2020 21:22

All good then and your're welcome slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Robert_mcd
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on ‎14-07-2020 21:23

on ‎14-07-2020 21:23

Thanks grin

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