Solved: Re: Sim card not provisioned for voice

Robert_mcd · ‎14-07-2020

Hi

My new sim card is coming up as Sim card not provisioned for voice I tried to phone in but they are only dealing with lost or stole phones. How do I get this sorted. I cant call or text.

MI5 · ‎14-07-2020

@Robert_mcd

Can you use your old sim for the time being or to call from to activate your new one ?
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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎14-07-2020

@Robert_mcd

Can you use your old sim for the time being or to call from to activate your new one ?
Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Robert_mcd · ‎14-07-2020

Yes I could give it a try

Robert_mcd · ‎14-07-2020

Thats it working I dont know why they sent out the new sim. my old sim was 5g too.

Thanks for your help lol

MI5 · ‎14-07-2020

@Robert_mcd

You might have to say upgrade or fraud if you call to get put through to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎14-07-2020

All good then and your're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Robert_mcd · ‎14-07-2020

Thanks

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