06-11-2024 14:14
Bought a new phone and new physical sim card, opted to keep old number. Old sim was with O2 ( well virgin which was then taken over by O2). Now inserted both old and new sim card into the new phone , selected the activate sim card option online hours ago. New sim card still not working. continuous phone notifications saying "sim 1 not provisioned". Help needed please
06-11-2024 14:32
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or pop in store with photo ID.
Thanks