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Posts: 72,746
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Registered: ‎14-01-2013

Re: Roaming not working

@Excelsior2k5 

You may have a roaming bar on your account. Contact customer services (or live chat) and ask if it can be lifted....

*The Game Is On*


Posts: 7,237
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Registered: ‎11-04-2012

Re: Roaming not working

[ Edited ]

I've seen a PAYG phone set to use the "O2 Pay Monthly" phone APN, that stops data when roaming.

In the phone's SIM settings section:
Screenshot_20190811-094912__01.jpg

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Posts: 88,238
Topics: 532
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Registered: ‎04-04-2012

Re: Roaming not working

@Excelsior2k5 

What phone are you using?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 72,746
Topics: 686
Registered: ‎14-01-2013

Re: Roaming not working


@MI5 wrote:

@Excelsior2k5 

What phone are you using?


Also posted here https://community.o2.co.uk/t5/Pay-Monthly/No-internet-abroad/m-p/1245960

No mention of phone....

*The Game Is On*


Level 1: Joiner
Posts: 1
Registered: ‎25-05-2013

Re: Roaming not working

I have an iohone Xr and have never had a problem using my phone anywhere before. I called O2 and the guy was next to useless, told me to go to a shop in France where I am, I asked where the nearest shop was (I couldn;t search as my phone wasnt working) his system wasn;t working either he said and asked me to call back later......junk customer service. I had explained that my kids whp all have a limited data sky mobile and husband who has giff gaff were all able to get data, I've had to use their hotspots for ten days. Just tried these ideas and still nothing. Absolute junk O2!!

Posts: 88,238
Topics: 532
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Registered: ‎04-04-2012

Re: Roaming not working

Doubt you'll find an O2 shop in France @setspan.
If changing your apn to "mobile.o2.co.uk" doesn't work, you'll have a roaming bar on your account, so you need to call back to customer services to have it lifted.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 1
Registered: ‎11-06-2013

Re: Roaming not working

Hi, my husband and I have just had exactly the same problem with an iPhone XR whilst we were away, have just been onto online chat with 02 and apparently there is a free bolt on missing which allows for wifi calling and data usage. The chap there online was very helpful and sorted it immediately . Good luck! it sounds like an XR/O2 glitch as we have never had a problem before either with any of our other iPhones on 02
Level 1: Joiner
Posts: 2
Registered: ‎11-06-2014

Re: Roaming not working

I'm using a Galaxy Note 9 and none of these fixes work. I'm registered with a network, roaming is enabled, I've checked the settings, but when I turn off Wi-Fi I'm still seeing a message 'no network'. I've travelled earlier in the year in Europe with no problems, but now in Crete I'm having to rely upon weak, hotel WiFi.
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Registered: ‎04-01-2009

Re: Roaming not working

You really need to contact customer service then to make sure there is no roaming bar on your account. 

 

Guide: How to find help & contact O2 #

Level 1: Joiner
Posts: 2
Registered: ‎11-06-2014

Re: Roaming not working

O2 solved this problem. If carelessly clicked the monthly tab instead of pay and go when I arrived because I was rushing at the airport. Re-setting and clicking the correct option solved the problem. Thank you Joanne and Yusef from O2 for helping me with this!