Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎11-08-2019
Accepted Solution

No internet abroad

I can call and text but I get an error message “could not activate mobile data network” you are not subscribed to a mobile data network.
Level 63: Greatness Assured
Posts: 12,527
Registered: ‎31-03-2010

Re: No internet abroad

@Excelsior2k5 Try changing your apn to mobile.o2.co.uk. If that doesn't work, call customer service. 8-8.30 am UK time is best to avoid a long wait on hold. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

Posts: 72,551
Topics: 683
Registered: ‎14-01-2013

Re: No internet abroad

[ Edited ]

@Excelsior2k5  Have you tried manually searching for another network?

Have you got mobile data/data roaming turned on?

*The Game Is On*


Posts: 70,180
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: No internet abroad

[ Edited ]

It does sound like the usual iphone problem where the apn needs changing to mobile.o2.co.uk