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Level 1: Joiner
Posts: 3
Registered: ‎02-10-2017

Recent charges

I have been told to check myo2 for a credit to show up in recent charges. In my o2 all i have is extra charges not recent charges. I was told to wait 24 hours. Over 72 hours have passed. Extra charges still says £0 since last bill. What can i do. Phone calls and chats online have not changed the lack of credits. Its  over a month since first complaint and over two months since problem which these calls and chats agree to credit

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Posts: 79,426
Topics: 707
Registered: ‎14-01-2013

Re: Recent charges

[ Edited ]

Hi @Irrateuser Any recent credits will show up in your bill like this

Other charges and credits.PNG

To get to this section of your bill you must follow the advice as laid out here

https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

They normally show up when your next bill is generated.

Hope that helps Smiley Wink

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Level 1: Joiner
Posts: 3
Registered: ‎02-10-2017

Re: Recent charges

thanks but my problem is that i have been told to check credit there as after early june complaint i didnt spot they were not there so i got the july bill without the credit. I complained again and was told if id reported them not being there before the bill was generated something could have been done. So now i need to know before the first of august that the credit is in place. O2 insist i can find the credit between bills but i cant. My next bill is the first of august. Complaints say after 24 hours i should see credit. I dont!

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Posts: 79,426
Topics: 707
Registered: ‎14-01-2013

Re: Recent charges

[ Edited ]

@IrrateuserYou could make a complaint https://www.o2.co.uk/how-to-complain.

However, before you do that I will tag our community admin into the thread and see if there is anything they can do to help @Martin-O2 @Marjo @EmilieT

Someone will respond later on today so please watch out for an email wink

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Former Staff
Posts: 5,421
Registered: ‎18-04-2018

Re: Recent charges

Hi @Irrateuser, I'm sorry to hear this has been going on for a while now - I'm sending you a PM (Private Message on the forum) to get some more details and see if we can do anything to help sort things out on our end slight smile

 

Thanks @Cleoriff for the mention!

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Level 1: Joiner
Posts: 1
Registered: ‎05-11-2016

Re: Recent charges

I am having the same problem I was told credit will show in 24 hours but there is no " Recent charges" anywhere when I log into my account

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Level 1: Joiner
Posts: 1
Registered: ‎16-07-2018

Re: Recent charges

I am having the same problem.  Credit not showing anywhere despite being told by online chat that it is.

Come on O2 get it sorted!

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Level 1: Joiner
Posts: 1
Registered: ‎07-02-2019

Re: Recent charges

Same problem.  I am owed just under £100 and have spoken to 4 or 5 people about it now.

 

I am so cross!