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Level 1: Joiner
DeeG
Posts: 1
Registered: ‎22-06-2018
Accepted Solution

Premium Service charge 34060012

on ‎22-06-2018 21:07

I have a iPad monthly contract and have just had the following appear on my bills

Premium Rate service charge 34060012 @ £3.75 each time. 

Any ideas what this is?

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MI5
Posts: 114,233
Topics: 569
Solutions: 15,403
Registered: ‎04-04-2012

Re: Premium Service charge 34060012

on ‎22-06-2018 21:09

Hi @DeeG 

See help here for what to do https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Premium Service charge 34060012

on ‎22-06-2018 21:31

@DeeG You will have to contact the company charging you to get a refund not O2

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jonsie
Posts: 83,224
Topics: 577
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Registered: ‎04-01-2009

Re: Premium Service charge 34060012

on ‎22-06-2018 21:40

Have you received texts from a short code thanking you for subscribing?

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

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adamtemp64
Posts: 16,454
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Registered: ‎13-08-2008

Re: Premium Service charge 34060012

on ‎23-06-2018 06:12

AC1DE3A7-DB8D-470C-B8B8-E79271053509.png

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Former Staff
EmilieT
Posts: 5,427
Registered: ‎18-04-2018

Re: Premium Service charge 34060012

on ‎25-06-2018 13:54

HI @DeeG, and welcome to the forum! I hope you found the information you needed in the replies above, but do let us know if you have any additional questions. Thanks @MI5, @Anonymous, @jonsie and @adamtemp64 for chipping in to help slight smile thumbsup

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