Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 452518 Views
  • 2 replies
  • 2 kudos

Resolved! Denied a contract

I am currently a university student. I have never had a credit card, yet i have a debit card. I applied for a pay monthly iPhone 7 via 'Mobile Phones Direct'. Unfortunately this application was declined. However, i was unnaware that having a credit s...

Resolved! Paying off device but cancel tariff ?

Hi i bought a device and a tariff for 3 years with o2 but have lost my job and cant afford the tariff each month but can afford to pay for device - is it possible to cancel tariff and carry on paying for device ?

Intheblim by Level 1: Joiner
  • 3309 Views
  • 6 replies
  • 0 kudos

Resolved! Return phone

I have returned a phone that i ordered but I didn't like it. Its returned and I have confirmation to say it was there. I am now trying to cancel payments on the returned. They said I didn't have my surname right? Now unless I made a typo I only have ...

Resolved! Changing payment details

I currently have 2 SIM cards coming out of my bank account. If I go onto my o2 app there is an option to change payment details, does this allow you to change the banking details for each phone number individually or does it just change both?

Lou1 by Level 1: Joiner
  • 3027 Views
  • 9 replies
  • 0 kudos

4G in Berlin

4g not working in Berlin on iPhone 6

Dom by Level 1: Joiner
  • 3357 Views
  • 10 replies
  • 0 kudos

Resolved! Contract up and no longer want the sim

Hello, my contract is up and I no longer want to pay the airtime, how can I cancel this? Thanks

Dot by Level 1: Joiner
  • 1349 Views
  • 3 replies
  • 0 kudos

Resolved! Paid wrong amount to phone bill

Hi there, in the last hour I went to pay my phone bill but I paid the wrong amount, I accidentally paid more than I should have and it’s now left me with no money. I can’t contsct o2 or my bank as their services are closed. On my bank account it stil...

Nic by Level 2: Apprentice
  • 3122 Views
  • 8 replies
  • 0 kudos

Resolved! Caps on contract

I want to put a cap limit on my phone so that I do not exceed my monthly allowance, is there any way to do it now as I know you couldn't in the past, the kids keep ringing there nana and she lives overseas

o2 roaming not working abroad for Sim Only

I cannot seem to get my o2 Eu zone to work abroad in Germany. It says roaming, but when I click on the internet says I am not connected to an internet server. This is the first time I have used this phone abroad since stopping the pay monthly and goi...

Resolved! Receiving international calls from abroad

My daughter has just been charged for calls she received from me while I was in America and Canada. One charge for accepting the call and a further charge for the call. These charges amount to £80

Brickie by Level 1: Joiner
  • 12424 Views
  • 6 replies
  • 0 kudos