Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New contract

Hi guys.I’ve finally got my partner to switch to O2 but what ID will he/we need to take to take out a contract. The reason i say. “We” is that payments will have to go out of a bank account thats in my name (not sure if that means the contract will b...

Resolved! EU roaming WARNING Cyprus

HiIm holidaying in Cyprus (Protaras) but have apparently auto connected to a turkish network where O2 have applied charges as Turkey outside their EU zone. I thought being in Cyprus, my allowances would apply. Apparently its because im near the natio...

Resolved! Signal at home

I am really fed up with o2 "checking the line" I KNOW THERE IS NO FSULT ON THE LINE" the problem is that I am paying £60 a month for no coverage and had to purchase a house phone and a home phone bill .to receive and make calls from home.

Resolved! Re: £`1.50 a month for a VAT invoice?

I called O2 last week and requested a VAT invoice. I got it sent by Post and the only difference to the online bill is that it says "This is a VAT invoice". It's still missing the VAT number!! I will try again, but I am looking at moving to other pro...

Resolved! Upgrade

Hi, I am doing an O2 Refresh trade in with my old Galaxy S8, I wondered when I take it to the O2 shop whay i need to bring? (charger, headphones etc.) or just the actual phone. Thanks in advanceSimon

Resolved! Different billing address to registered address

Is it possible on pay monthly (sim only) to have a different billing address displayed on the bills/invoices to the registered address where I live and the phone is registered?Many thanks in advance.James

Resolved! Bills

Hi I have phone 02 every month with the same complaint I have cancelled receiving paper bills but still getting them how can I get them to stop sending themHELP

Resolved! Leaving 02 Monthly for another Network

Hello all, I am looking to move away from 02 in the coming weeks for another network. I have read a few posts that have helped me understand, but id still like some clarification on the points im not too sure with. So my contract ends on the 27th jul...

Resolved! Using phone abroad

I was recently on a cruise from Bristol to Norway. On the first day I used data to send WhatsApp messages and photos and also used maps to track where we where. I have been charged £40 for that, although I wasn’t charged after that for using internet...

Resolved! Pay monthly to pay and go migration

(didn't realised I put my name as migration, thought that was the subject category) Hi, new to all this... Looking for help!! I recently (May 10th) payed off my device plan on my o2 refresh and took a new contract with another provider (better deal, ...

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