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Premium Service charge 34060012

DeeG
Level 1: Joiner
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I have a iPad monthly contract and have just had the following appear on my bills

Premium Rate service charge 34060012 @ £3.75 each time. 

Any ideas what this is?

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MI5
Level 94: Supreme
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Hi @DeeG 

See help here for what to do https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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Hi @DeeG 

See help here for what to do https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable

@DeeG You will have to contact the company charging you to get a refund not O2

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jonsie
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adamtemp64
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AC1DE3A7-DB8D-470C-B8B8-E79271053509.png

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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EmilieT
Former Staff
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HI @DeeG, and welcome to the forum! I hope you found the information you needed in the replies above, but do let us know if you have any additional questions. Thanks @MI5, @Anonymous, @jonsie and @adamtemp64 for chipping in to help slight_smile thumbsup

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