Swapping to new contract (giffgaff) but keep o2 number

[Shas1]

My contract is nearly up and I plan to go into giff gaff for a while whilst I sort my finances out . And because giffgaff is under o2 umbrella, but I want to keep my number . How do I go about this ?

[jonsie Level 94: Supreme · Accepted solution]

You need to get you PAC and give it to giffgaff

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

[Bambino]

@Shas1 Although GiffGaff uses the O2 signal, it is a separate company, so you will need to request your PAC and follow the link that @jonsie has provided.

[MI5 Level 94: Supreme]

Once you have your o2 PAC you need to follow this giffgaff help to retain your number https://community.giffgaff.com/t5/Getting-started/How-do-I-keep-my-current-mobile-number/ta-p/352112...

[EducatedDevice]

Call up O2, Request your PAC code, "which is only valid for 30 days", Once you have retrieved it you can go to the giffgaff app and follow the PAC transfer, or use the links provided.

As soon as you transfer the number over, The O2 account will disconnect and they will send  you a final bill if there is one.

[Anonymous]

@Shas1

Procedure is exactly the same and if you want to come back you just request your PAC from giffgaff's automated system and give it to O2.

There are no call centres with giffgaff, assistance is via a forum or for account related stuff you have to send a message off to an agent who reply within 24 hours usually.

btw, if you pick up a giffgaff SIM you won't find a number on it, you have to activate it via the site by topping up and it can up to 24 hours for a number to appear, you'll need to wait for this to happen before you can give them your PAC.