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Level 1: Joiner
Posts: 4
Registered: ‎25-06-2018
Accepted Solution

Swapping to new contract (giffgaff) but keep o2 number

My contract is nearly up and I plan to go into giff gaff for a while whilst I sort my finances out . And because giffgaff is under o2 umbrella, but I want to keep my number . How do I go about this ?
Posts: 83,288
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Registered: ‎04-01-2009

Re: Swapping to new contract (giffgaff) but keep o2 number

Level 69: Guiding Light
Posts: 16,563
Registered: ‎31-03-2010

Re: Swapping to new contract (giffgaff) but keep o2 number

@Shas1 Although GiffGaff uses the O2 signal, it is a separate company, so you will need to request your PAC and follow the link that @jonsie has provided.

I DO NOT WORK FOR O2



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Registered: ‎04-04-2012

Re: Swapping to new contract (giffgaff) but keep o2 number

Once you have your o2 PAC you need to follow this giffgaff help to retain your number https://community.giffgaff.com/t5/Getting-started/How-do-I-keep-my-current-mobile-number/ta-p/352112...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 2: Apprentice
Posts: 19
Registered: ‎17-06-2018

Re: Swapping to new contract (giffgaff) but keep o2 number

Call up O2, Request your PAC code, "which is only valid for 30 days", Once you have retrieved it you can go to the giffgaff app and follow the PAC transfer, or use the links provided.

 

As soon as you transfer the number over, The O2 account will disconnect and they will send  you a final bill if there is one.

 

 

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O2 Customer Service Advisor,
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If and when i help you within the community, It's out of work hours meaning i will not access any accounts during our interaction. (Which is not allowed anyway).
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Posts: 0

Re: Swapping to new contract (giffgaff) but keep o2 number

@Shas1

 

Procedure is exactly the same and if you want to come back you just request your PAC from giffgaff's automated system and give it to O2.

 

There are no call centres with giffgaff, assistance is via a forum or for account related stuff you have to send a message off to an agent who reply within 24 hours usually.

 

btw, if you pick up a giffgaff SIM you won't find a number on it, you have to activate it via the site by topping up and it can up to 24 hours for a number to appear, you'll need to wait for this to happen before you can give them your PAC.