Solved: Re: PAC number and to cancel

Jacky1 · ‎17-06-2018

How much notice do I need to give to cancel my contract. Which ends in August . Also require PAC code to transfer number .

MI5 · ‎17-06-2018

Hi @Jacky1

How to cancel https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774#M56526

and getting your pac here

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Jacky1 · ‎17-06-2018

Advice required

MI5 · ‎17-06-2018

Hi @Jacky1

How to cancel https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774#M56526

and getting your pac here

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎17-06-2018

Read through this guide Jacky

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎17-06-2018

@Jacky1

Ring and ask for your PAC, NEVER mention the word cancellation as I have heard of cases on some networks where customer service have also gone ahead and started the cancellation process and the number has been disconnected and the number has been lost in some cases.

The contract must remain live for the port to take place.

EmilieT · ‎18-06-2018

Hi @Jacky1, let us know if the advice from @MI5, @jonsie and @Anonymous answered all your questions or if you need further help with this

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