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Level 1: Joiner
Posts: 5
Registered: ‎20-09-2016
Accepted Solution

PAC number and to cancel

How much notice do I need to give to cancel my contract. Which ends in August . Also require PAC code to transfer number .
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Level 1: Joiner
Posts: 5
Registered: ‎20-09-2016

Re: PAC number and to cancel

Advice required
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Posts: 104,415
Topics: 552
Solutions: 13,505
Registered: ‎04-04-2012

Re: PAC number and to cancel

Hi @Jacky1 

How to cancel https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774#M56526 

and getting your pac here 

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,567
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009
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Anonymous
Posts: 0

Re: PAC number and to cancel

[ Edited ]

@Jacky1

 

Ring and ask for your PAC, NEVER mention the word cancellation as I have heard of cases on some networks where customer service have also gone ahead and started the cancellation process and the number has been disconnected and the number has been lost in some cases.

 

The contract must remain live for the port to take place.

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: PAC number and to cancel

Hi @Jacky1, let us know if the advice from @MI5@jonsie and @Anonymous answered all your questions or if you need further help with this slight smile

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