cancel
Showing results for 
Search instead for 
Did you mean: 

PAC Taking Ages (Mobile Number move)

Dogie
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

is the online keep your number tool working? ive submitted my form 3 times 

Message 1 of 6
943 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122347 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Dogie

Have you followed  the advice in this guide?

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

If you are having no joy then you need to ring customer services

https://www.o2.co.uk/contactus

Edited to add the advice about keeping your number https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Again if having issues, then ring CS as advised in the link above

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 6
941 Views
5 REPLIES 5

Cleoriff
Level 94: Supreme
  • 122347 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Dogie

Have you followed  the advice in this guide?

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

If you are having no joy then you need to ring customer services

https://www.o2.co.uk/contactus

Edited to add the advice about keeping your number https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Again if having issues, then ring CS as advised in the link above

Veritas Numquam Perit

Girl in a jacket
Message 2 of 6
942 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Unless you receive a text back to confirm it means it's not worked.
You may be using the wrong form or completing it incorrectly.
Double check all details to make sure they are correct.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 6
936 Views

jonsie
Level 94: Supreme
  • 92905 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Your best option at this stage is to call customer service or the poorer option of using live chat

Contact us

Message 4 of 6
902 Views

Anonymous
Not applicable

@jonsie

 

might be me BUT I didn’t get whether 2nd box was temporary sim number or the number you wanted to keep, so went via online chat and that was when got a text / email confirmation 

 

they should have worded it bit better though maybe some checking for eroneous form filling  

Message 5 of 6
859 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Welcome to the forum @Dogie slight_smile How are you getting on with this, did you receive your PAC number now or do you need further help? 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 6 of 6
816 Views