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Calls keep going silent mid call, randomly (S9+)

Fran_P
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Hi there,

 

Apologies in advance if I've got the wrong board.

 

For about a month now, whenever I make or receive calls, the call will go dead silent for about 10 seconds before it unmutes. During this time the call stays connected and I always have full signal.

 

I've checked for outages in my area and there appears to be no problems.

 

What do I do? Could it be my device?

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MI5
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Unless your phone is connected to something else via Bluetooth, I’d certainly suggest it was a network issue.
Does it happen everywhere or just in one place? Does anyone else have the same problem or can you try your sim in another phone?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Fran_P
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Haven't got another phone to try.

 

Initially I thought it was because it might have been connected to other things (such as 4G, Bluetooth) etc. but I've tried making calls with everything off, to no avail.

 

It doesn't seem to matter where I am. I've been travelling a lot recently for work (albeit within my region) and I've noticed it's been worse in one location than others but other than that it doesn't seem to matter where I take/make the calls.

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MI5
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Sounding more like phone or sim card then.
Easiest thing first is to pop into your local O2 shop and get a free sim swap.
After that, it's likely to be a phone issue.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Fran_P
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Okay. I'll look into getting a SIM swap and go from there.
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Fran_P
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Just told a colleague about my issue. He told me he's been having the exact same issue too (although he's with GiffGaff)
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MI5
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Swinging back towards network then, lol......
Let us know how you get on with the sim swap first.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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DaveA
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MI5
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@DaveA wrote:

More of a software problem perhaps:

http://piunikaweb.com/2018/04/13/samsung-confirms-galaxy-s9-call-dropmute-issues-fix-coming-soon/

 


Good call @DaveA

You don't expect issues like that with brand new phones these days (if true).

Hopefully get a fix soon slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
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Hi @Fran_P slight_smile Have you made any progress on this since you last posted? 

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