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Calls keep going silent mid call, randomly (S9+)

Fran_P
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on ‎18-05-2018 12:16

on ‎18-05-2018 12:16

Hi there,

 

Apologies in advance if I've got the wrong board.

 

For about a month now, whenever I make or receive calls, the call will go dead silent for about 10 seconds before it unmutes. During this time the call stays connected and I always have full signal.

 

I've checked for outages in my area and there appears to be no problems.

 

What do I do? Could it be my device?

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MI5
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on ‎18-05-2018 12:19

on ‎18-05-2018 12:19

Unless your phone is connected to something else via Bluetooth, I’d certainly suggest it was a network issue.
Does it happen everywhere or just in one place? Does anyone else have the same problem or can you try your sim in another phone?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Fran_P
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‎18-05-2018 12:29 - edited ‎18-05-2018 12:30

‎18-05-2018 12:29 - edited ‎18-05-2018 12:30

Haven't got another phone to try.

 

Initially I thought it was because it might have been connected to other things (such as 4G, Bluetooth) etc. but I've tried making calls with everything off, to no avail.

 

It doesn't seem to matter where I am. I've been travelling a lot recently for work (albeit within my region) and I've noticed it's been worse in one location than others but other than that it doesn't seem to matter where I take/make the calls.

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MI5
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on ‎18-05-2018 12:34

on ‎18-05-2018 12:34

Sounding more like phone or sim card then.
Easiest thing first is to pop into your local O2 shop and get a free sim swap.
After that, it's likely to be a phone issue.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Fran_P
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on ‎18-05-2018 12:41

on ‎18-05-2018 12:41

Okay. I'll look into getting a SIM swap and go from there.
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Fran_P
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on ‎18-05-2018 12:45

on ‎18-05-2018 12:45

Just told a colleague about my issue. He told me he's been having the exact same issue too (although he's with GiffGaff)
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MI5
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on ‎18-05-2018 12:49

on ‎18-05-2018 12:49

Swinging back towards network then, lol......
Let us know how you get on with the sim swap first.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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DaveA
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on ‎18-05-2018 13:58

on ‎18-05-2018 13:58

More of a software problem perhaps:

http://piunikaweb.com/2018/04/13/samsung-confirms-galaxy-s9-call-dropmute-issues-fix-coming-soon/

 

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MI5
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on ‎18-05-2018 14:29

on ‎18-05-2018 14:29

@DaveA wrote:

More of a software problem perhaps:

http://piunikaweb.com/2018/04/13/samsung-confirms-galaxy-s9-call-dropmute-issues-fix-coming-soon/

 

Good call @DaveA

You don't expect issues like that with brand new phones these days (if true).

Hopefully get a fix soon slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎21-05-2018 15:25

on ‎21-05-2018 15:25

Hi @Fran_P slight_smile Have you made any progress on this since you last posted? 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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