Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! SIM card activation

How do I activate my new sim card

Resolved! Insurrance claim

I recently upgraded from sim only to device plan, iPhone x 256GB. On Monday I took a relative to the airport, there were quite a lot of people bustling about near baggage check in due to a delay, to cut a story short on getting home I realised my pho...

Credit refund

Hi guys I have been paying extra off my bill each month in case of a rainy day and now have around £80 credit. I wanted to upgrade and use the money to pay off the rest of my phone plan but o2 saidi could not use it for that as it cant be transfered ...

Resolved! New phone

I just had an upgrade on my phone its arrived and I don't like it I ain't even turned it on yet. CAN I SEND IT BACK. . The screen is to small it looked much bigger in the picture...

Resolved! Samsung galaxy j5 2017

Can't receive calls and text messages since swapping my number over and tried online help but still no good and rang o2 and they have sent me a new SIM and still cant swap my number onto that SIM card either

Resolved! Motorola Startac 70

Can i use this cellphone on the network. This uses the whole simcard, the card and the cutout which slides into the phone from the bottom. It does use the GSM standard. Will the contacts line up properly, and is this available from the o2 store or ma...

Resolved! Voice calls

Am have Problems with phone calls halfway through a phone call I get cut off on a pop-up box saying call failed is anybody else having the same problem in the DT6 3PH area

Resolved! New contract

I ordered a contract Saturday night I paid the upfront cost and it's left my bank I've received 4 emails and my cCA agreement but I can't sign , obviously it's Sunday so won't hear anything but I'm not sure if I've been accepted can anyone help with ...

Resolved! EXTERNAL COMPANY BILLING MY O2 WIFI ACCOUNT xxxxxxxxxx

I am being charged by Net Real Solutions £4.50 per week for something I know nothing about. Its amazing how they manage so easily to charge bills to my 02 account when I have signed nothing to allow them to do so? Its for games? Well O2 how do we res...

Resolved! IMEI number

I phone 8 lost how do I retreive IMEI number

O2

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