Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Refund

Hi so it’s coming up to my third phone bill payment and I just would like to know, I’ve paid a £575 deposit for this contract which I was told would be refunded after 3 months. Do I have to call up and tell them that I want the money sent to my bank?...

Sudden data usage

Got text today saying I'd used 80% of my data allowance. I don't usually use more than 20% in a month - but right now I'mOnly 10 days in to my month.I'm rarely not in wifi areas, I don't have wifi assist switched on, I don't have wifi/4g calling acti...

Resolved! Keeping same number

I’ve just requested for my monthly O2 contract to end. So I will be going on pay as you go with another provider. O2 have texted my PAC but I can’t recall how to use my pac to keep the number when I finally swap over to PAYG sim. Anyone know please?

Resolved! Travelling to Spain and need a few answers pls

Hi Guys I'm travelling to spain tomorrow and am a pay monthly customer for 02 and I have like 5gb data, unlimited calls and unlimited texts. I had a few questions if someone could be kind enough to answer pls

Resolved! Fraud

It's been long time now that I'm trying to solve an issue with 02 they keep saying that I will receive a call within 48 hours but days and days are passing by.Since may a game company is taking 4.5£every month. We managed to block this but nobody see...

Resolved! Referred

I have placed an order as a new customer for 3 new mobiles for myself and my children. The first 2 were put through fine and the third has been ‘referred’. Can anybody help? Is this the norm? Why not put through the contract through as a whole rather...

Resolved! Payment

Hi , unable to make payment with my VISA card, is there an issue with O2 system?

Resolved! Reactivating a SIM Card with personalised code

I have to reactivate my SIM as I had my phone blocked when I believed that it was lost. The phone has since been found and I want to reactivate my SIM.How do I do this please? I am on an Sony Experia Android phone. Many thanks. C

Resolved! LOST SIM

Hi I've lost my sim card, Can I get new one ?

Resolved! O2 refresh - Extra payment question

Hi all, I have one month unitl I can upgrade on o2. 12 months into my refresh contract. I pay £33 per month for the device plan. If I were to go into an o2 store today, and pay an additional £33 to the device, could I upgrade today, instead of waitin...

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