Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 promotion with Sony free headphones not sendint the earphones

took advantage of the free sony headphones offer when you buy a xperia sony phone but cant claim the earphones as it doesnt recognise my imei number , nobody actully wants to deal with the claim , cant get some action to get the earphones sent throug...

Resolved! Ported - now numbers blocked

Hiya, I ported over from EE last week, however, none of my contacts with EE can now text or call me, comes up as failed at their end. I can call them, but rejected at o2 end. Any ideas?

Resolved! SIM card activation

How do I activate my new sim card

Resolved! Insurrance claim

I recently upgraded from sim only to device plan, iPhone x 256GB. On Monday I took a relative to the airport, there were quite a lot of people bustling about near baggage check in due to a delay, to cut a story short on getting home I realised my pho...

Credit refund

Hi guys I have been paying extra off my bill each month in case of a rainy day and now have around £80 credit. I wanted to upgrade and use the money to pay off the rest of my phone plan but o2 saidi could not use it for that as it cant be transfered ...

Resolved! New phone

I just had an upgrade on my phone its arrived and I don't like it I ain't even turned it on yet. CAN I SEND IT BACK. . The screen is to small it looked much bigger in the picture...

Resolved! Samsung galaxy j5 2017

Can't receive calls and text messages since swapping my number over and tried online help but still no good and rang o2 and they have sent me a new SIM and still cant swap my number onto that SIM card either

Resolved! Motorola Startac 70

Can i use this cellphone on the network. This uses the whole simcard, the card and the cutout which slides into the phone from the bottom. It does use the GSM standard. Will the contacts line up properly, and is this available from the o2 store or ma...

Resolved! Voice calls

Am have Problems with phone calls halfway through a phone call I get cut off on a pop-up box saying call failed is anybody else having the same problem in the DT6 3PH area

Resolved! New contract

I ordered a contract Saturday night I paid the upfront cost and it's left my bank I've received 4 emails and my cCA agreement but I can't sign , obviously it's Sunday so won't hear anything but I'm not sure if I've been accepted can anyone help with ...

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