Solved: Voice calls

Annetts1968 · ‎15-05-2018

Am have Problems with phone calls halfway through a phone call I get cut off on a pop-up box saying call failed is anybody else having the same problem in the DT6 3PH area

Annetts1968 · ‎04-06-2018

All sorted now apparently O2 had Teven problems with the new 4G mask recently elected in this area all sorted and working fine now

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Cleoriff · ‎15-05-2018

Hi @Annetts1968 Your post code is showing no problems

Try taking the sim out, gently cleaning, reinsert and reboot the phone.

Veritas Numquam Perit

MI5 · ‎15-05-2018

Have a look through the help here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088
If the problem persists for no obvious reason, call into your local o2 shop and ask them to replace your sim card (for free).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎16-05-2018

Is this just in your home or even when you are out and about in that postcode?

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EmilieT · ‎16-05-2018

Are your calls still cutting off @Annetts1968 or did the advice above help? Let us know how you're getting on with this

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Annetts1968 · ‎04-06-2018

All sorted now apparently O2 had Teven problems with the new 4G mask recently elected in this area all sorted and working fine now

jonsie · ‎04-06-2018

Good to hear @Annetts1968 😀

Social Media Support ~ O2 Facebook MessengerTHIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎04-06-2018

Good news

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎04-06-2018

Pleased to hear it's sorted now @Annetts1968

Just a pity they didn't indicate that in the status I posted...:smileywink:

Veritas Numquam Perit

EmilieT · ‎05-06-2018

Thanks for the update @Annetts1968, good to hear it's all sorted now for you

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

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