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Level 1: Joiner
Posts: 1
Registered: ‎17-05-2018
Accepted Solution

PAC Taking Ages (Mobile Number move)

is the online keep your number tool working? ive submitted my form 3 times 

Posts: 90,964
Topics: 746
Registered: ‎14-01-2013

Re: PAC Taking Ages (Mobile Number move)

[ Edited ]

Hi @Dogie

Have you followed  the advice in this guide?


If you are having no joy then you need to ring customer services


Edited to add the advice about keeping your number https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Again if having issues, then ring CS as advised in the link above

*The Game Is On*

Posts: 105,808
Topics: 554
Solutions: 13,929
Registered: ‎04-04-2012

Re: PAC Taking Ages (Mobile Number move)

Unless you receive a text back to confirm it means it's not worked.
You may be using the wrong form or completing it incorrectly.
Double check all details to make sure they are correct.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 80,669
Topics: 574
Solutions: 3,895
Registered: ‎04-01-2009

Re: PAC Taking Ages (Mobile Number move)

Your best option at this stage is to call customer service or the poorer option of using live chat

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Level 4: Observant
Posts: 104
Registered: ‎07-05-2013

Re: PAC Taking Ages (Mobile Number move)



might be me BUT I didn’t get whether 2nd box was temporary sim number or the number you wanted to keep, so went via online chat and that was when got a text / email confirmation 


they should have worded it bit better though maybe some checking for eroneous form filling  

Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: PAC Taking Ages (Mobile Number move)

Welcome to the forum @Dogie slight smile How are you getting on with this, did you receive your PAC number now or do you need further help? 

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