PAC Taking Ages (Mobile Number move)

[Dogie]

is the online keep your number tool working? ive submitted my form 3 times 

[Cleoriff · Accepted solution]

Hi @Dogie

Have you followed  the advice in this guide?

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

If you are having no joy then you need to ring customer services

https://www.o2.co.uk/contactus

Edited to add the advice about keeping your number https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Again if having issues, then ring CS as advised in the link above

[MI5]

Unless you receive a text back to confirm it means it's not worked.
You may be using the wrong form or completing it incorrectly.
Double check all details to make sure they are correct.

[jonsie]

Your best option at this stage is to call customer service or the poorer option of using live chat

Contact us

[Anonymous]

@jonsie

might be me BUT I didn’t get whether 2nd box was temporary sim number or the number you wanted to keep, so went via online chat and that was when got a text / email confirmation 

they should have worded it bit better though maybe some checking for eroneous form filling  

[EmilieT]

Welcome to the forum @Dogie  How are you getting on with this, did you receive your PAC number now or do you need further help?