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Standard Insurance Letter

Jonty
Level 1: Joiner
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My mobile phone was stolen.  I have been asked for a proof of usage for the stolen phone by my travel insurance company.  This needs to show IMEI number and start and end date of connection to the network.  I understand that this is called a "standard insurance letter".  I have spent hours on the phone but have been unable to obtain this.  Is there a way to get hold of this information?

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Enlli
Level 70: Enigma
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See this

https://community.o2.co.uk/t5/Discussions-Feedback/FAO-Anyone-needing-Usage-reports-for-insurance-pu...

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

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MI5
Level 94: Supreme
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@Jonty 

Try asking on social media Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 70: Enigma
  • 9870 Posts
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  • 1911 Solutions
Registered:

See this

https://community.o2.co.uk/t5/Discussions-Feedback/FAO-Anyone-needing-Usage-reports-for-insurance-pu...

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 3
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