Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Brainless staff

I recently upgraded my sim only contract to another sim only deal which was slightly better. One of the staff members at customer service sent me a new sim and activated it for me before letting me do it myself when it arrives, now my current sim is ...

Raw1 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Mum in Care Home - phone and sim destroyed - I pay but no access to account - how to cancel

96 year old Mum in Care Home 75 miles away and no access for two years until a few weeks ago. Mobile and SIM set up years ago but recently failed (I suspect it had been dropped in coffee or something worse). Set her up with new phone and SIM on anoth...

Suetonius by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Deleted email

I’ve deleted all my 02 emails can I ask them to resend them 

Ruth07 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Lost sim

I have lost my sim card 

Jowu by Level 1: Joiner
  • 1 replies
  • 0 kudos


I ordered a new Samsung flip device yesterday evening. Payed the required upfront fee, received all of the paper work last night. Stated it would be delivered today and I’ve not heard anything from o2 at all since yesterday no emails etc at all.

Gem5 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Bolt on

Hi I am going to Maldives tonight and I wanted to know what the costs are to use my data there or if you have any packages or deals

Resolved! direct debit

hi, i would like to set up a direct debit

jordan24 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Roaming

Evening all as am getting old am not tech savvy anymore, I am travelling to turkey in a few days is this country part of the o2 European service? Do I need to change any settings when I land?? What’s the cost etc?? I am on pay monthly?? many thanks i...

Lee_85 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Mobile data

My mobile data does not work abroad 

ANJ11 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Double Data and Cashback

I opted for a £15 big bundle which includes double data (30 instead of 15GB) and £10 free credit. Sounds great but.....I only got 15gb of data when I topped up. I tried texting to claim but that didn't work either+I texted to claim my £10 free credit...

JerryC by Level 1: Joiner
  • 6 replies
  • 0 kudos