Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Ending my switch deal

So i am able to do a new switch up on 9th December, am i correct in thinking i can basically say i want "x" new deal then literally say right i return it and cancel within the 14 day window as its a new deal and contract? I want to go back to being a...

Wrong information on proof of usage document

Hi everyone,I’m having trouble with the Proof of Usage document I requested for an insurance claim. The one I received has errors: the IMEI number is wrong, the phone’s Model and Make are missing, and it says my first and last use on the network was ...

Resolved! lost sim card

have lost my sim card and currently in the emirates

Resolved! Contract

I changed my contract on Saturday 16th November and it’s changed on my phone however I have been charged the usual price of £22.66 instead of £14.99 thanks Paula

iPad contract

Hi I have recently signed up for an iPad I’ve paid the upfront cost but haven’t heard anything back about the order. Please can you update me. Many thanks

Bill

Hi I have a problem *********** i have a contract with you but I have moved to the UAE. My direct debit failed as I am using a UAE account. Firstly, I want help to go onto a different and much cheaper contract with you because I will only be home for...

Resolved! Lost phone

I have lost the phone with phone number ********** and need a new Sim ASAP [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

My order

Hi I ordered 2 phones aprox 2 weeks ago and have heard nothing.Could you chase the order up

Tariff higher than usual why?

my tarrif rate is £40 but this month I have been charge over £60 with 0 changes

My new o2 sim came early than expected and my previous sim is still active

I recently joined O2 and was told my sim will arrive by the 25th of November, which is fine as my current sim ends on the 24th of November. However it arrived early on the 20th of November and I have received a bill. I want to change my bill date to ...

O2

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