Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! fraud

ive had a call from someone who claims to be 02 agent eho has said my bill will go down to£5.00 per month is that correct

Resolved! Receiving payment demands on account I closed within 2 weeks of setup - Debt Collectors now involved

Hello all, I have had a very stressful situation with O2 and have spent 3 hours in-store trying to resolve it, but they have been unwilling to fix their mistake so far. In summary, they are claiming I owe them £173 for an account I cancelled in July ...

Resolved! Upgrade to sim only

If I upgrade online to sim only - do I have to instruct you to end my current service contact? The device contract ended today - thank you

Legacy to 360

Hi everyone. I heard from an O2 store everyone should be moved over by March (can’t remember to day) is there anyway to find out or would there be something I’ll see in the app or something. I was told by someone at O2 from what he was told is legacy...

Cancel contract

Hii would like to cancel my broadband contract please

disconnected for a bill that is £0.00

I upgraded through o2 switch up in November. I keep receiving letters and emails about disconnecting my phone due to an unpaid device plan, the letter didn’t include the amount I apparently owed but on further inspection I noticed the emails saying ‘...

Resolved! Upgraded sim only tariff 5 days before billing date, what will my next bill be?

I've been an o2 customer for years now and rather than upgrade I usually just adjust my tariff when I need to. Today I accidentally went through the upgrade route and now I'm worried my next bill will be doubled?! Is someone able to help me work out ...

billed for an extra which was cancelled

hi community, I had a free extra, which was canceled following the steps given. Cancellation of auto renew was confirmed via text and email from O2 - yet they have still billed me full price at end of 3 months trial and I've had to go through cancell...

Resolved! SIMO Contract Ends in 2 WEEKS. 30 Day notice required?

My sim only contract ends in approx 2 weeks time. Im going to leave O2 to a different carrier and keep my number. My original plan was to request the pac code on the day after my contract ends to avoid early termination fees (although INFO said I onl...

Resolved! Roaming in EU

My Plan includes rooaming in EU. Can you please give more details

O2

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