Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 17672 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 185954 Views
  • 2 replies
  • 2 kudos

Contacting customer service

Hi everyone I’ve been trying to contact customer service via web chat and yes it’s as bad if not worse than trying to talk to an o2 agent on 202, all I really want to do is ask the upgrade team if I can maintain my Loyalty bonus that is coming to an ...

Errors with 02 direct debits failed payments

I have been having this problem for months now we're the app and website are not allowing me to make payments. Every month direct debits keep trying to take twice the amount for my device plans yet the app shows the original price. I have made notes ...

Resolved! PAC

Hi, I'm looking to get a PAC code. I texted PAC to 65075 but haven't received anything back yet

Abimc by Level 1: Joiner
  • 146 Views
  • 1 replies
  • 0 kudos

ACCOUNT

I have received a text saying my December payment is OVERDUE.If you check your records payment was made on 15/12/23 and acknowledge by you.Please correct.

Hymac40 by Level 1: Joiner
  • 151 Views
  • 2 replies
  • 0 kudos

Resolved! O2 Switch up

Hi,I have o2 switch up and wanted to ask if its possible to switch to a sim only contract next time?

Resolved! Payment not taken

My phone bill should have been taken on 25 December. I knew it would have been taken the next working day but I still hasn’t been taken.

Fe_85 by Level 1: Joiner
  • 167 Views
  • 1 replies
  • 0 kudos

Phone number

Hi, i have provided a puk code nearly 2 weeks ago,but my number still not been transfered.why is it taking so long?

Alexsol by Level 1: Joiner
  • 137 Views
  • 1 replies
  • 0 kudos

Phone bill

You have taken a payment you didn't need to take and now my you have exceeded my overdraft and I will be charged for that

1987 by Level 1: Joiner
  • 146 Views
  • 1 replies
  • 0 kudos

Resolved! Sim not provisioned

Rang O2 as lost my s23 phone so they block phone. Did not tell them to block number but have done. Start a conversation on my o2 has been diabolical. I have asked to cancel contract as no longer have phone - paying for something I dont have. I'm disa...