Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 120198 Views
  • 27 replies
  • 5 kudos

Resolved! Phone returned not received

I bought a pixel 6 monthly contract phone from o2 but after purchasing it I saw it was cheaper on eBay, so I tried to cancel the order I was told to refuse delivery and so I was planning to refuse the delivery.. but my brother signed for the phone, I...

Resolved! Spend cap

Good morning, Anyone know how much is it possible to spend on your monthly tariff for any purchase over your phone number? I'm trying to purchase something from PS Store using my phone number to buy a game which cost 89£, so the amount could go on my...

Gytmeris by Level 1: Joiner
  • 85 Views
  • 1 replies
  • 0 kudos

Resolved! waiting number to transfer

Yesterday I gave my CODE TO O2 for my number to transfer to my new sim card,can anybody tell me how long this takes thank you

Biscuit by Level 1: Joiner
  • 191 Views
  • 3 replies
  • 0 kudos

Bill for airpods

Hi there, I’ve recently started a pay as you go for the airpod 3rd gen and I’m wondering if the money gets taken straight out my bank or if I have to pay on the app like I do my phone, I also need to know the day of the month the bill comes out, than...

Jesswells by Level 1: Joiner
  • 66 Views
  • 1 replies
  • 0 kudos

Resolved! End 02 airti

After several attempts at trying to connect with an agent , I am not sure what to do.I am out of contract, but still being billed for airtime, which is not being used.

Ls05 by Level 1: Joiner
  • 76 Views
  • 1 replies
  • 0 kudos

Resolved! Cannot use my o2 app

Hi,I recently moved over from Virgin and got a pay monthly sim from yourselves. To keep my old number I believe I have to get the my o2 app and follow steps that way, nonetheless I was going to use the app for deals etc anyway. So, when I first made ...

Looqaa by Level 1: Joiner
  • 74 Views
  • 1 replies
  • 0 kudos

Resolved! 6 Months Disney Plus

Hii am currently switching to pay monthly. I was advised by the agent in the phone that I would get 6 months free Disney plus. But now logged into my O2 it is only offering me 1 month free. the agent has miss sold the package. Can I get the 6 months ...

Charlie14 by Level 1: Joiner
  • 91 Views
  • 1 replies
  • 0 kudos

No cellular data in Puerto Rico

Hi! I'm currently travelling and have had 3G and 4G working fine throughout my trip to the US so far, but since I got to Puerto Rico I've not had signal for data at all (the phone signal has been normal and I can see I'm on T-mobile network in the to...

Resolved! Contract ending

I pay monthly for my phone and my apple watch. I was just wondering how much i have to pay of my watch in order for me to swap my number over to another phone?

Tariff change and cost

Hi,I am going through the process of changing tariff, when I get to the end of filling in the online details, it asks for payment by card, but as an existing customer I already have a Direct Debit in place. Should this not just be a straight transfer...