Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Number not transferred to new sim

Hi, I have just joined o2 and submitted my PAC code a few days ago. How long will this take?

Hi I’m in credit and want a refund

How do I get a refund as I’m no longer with O2

Resolved! Can’t pay my bill

Please can you help me. I can’t afford to pay my bill and don’t know what to do.

Where is my order

Hi all, I ordered a new sim card which was told Friday would be 1-3 days however I have still not received nor can I track where it is (REMOVED) - order number Please can you advise

O2 cannot port my number after 2 months?

I bought a 12 month sim from O2. After 2 months they cannot port my number. I just get told the same scripted response. 'We will get back to you in 5 days'. Nobody ever gets back. I have not had any phone calls or contact. I have to contact them. Suc...

Switch up

Hi when doing switch up online why does it ask for upfront payment i was told there was nothing to pay so otder cancelled

Resolved! new esim barcode

I am currently abroad for the next 2 months but I have bought a new phone and want to transfer my esim to my new phone. How can i do that.... i have trued from Myo2 but with no result!

Resolved! bolt on

How much does a call cost to Australia if I have a £3 bolt on

Still being charged after contracting ended last month

Hi there My contract ended last month and I'm still being charged and receiving emails stating direct debit and bill still in place and that's it is going up next month. I also did not receive a final bill after the 14 days from disconnection.

Making calls abroad

I’m stuck in the USA for an additional 24 hours and need to make international calls how can you assist

O2

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