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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 234351 Views
  • 2 replies
  • 2 kudos

Returns

How long after O2 has received your return handset does it take to update the system? It was received this morning at 8am

Iharris22 by • Level 1: Joiner
  • 266 Views
  • 3 replies
  • 0 kudos

Trouble paying outstanding payment from abroad

I have switched to my pay as you go sim when I visited the uk this summer as I have now moved to Dubai. An amount of £89.24 tried to come from my account but got declined as I thought I had cancelled my monthly sim. I now received an email saying tha...

Samsung Galaxy Buds Pro 3 Discount Voucher still not received

Having purchased a Galaxy Z Fold 6 at the time of release - I was eligible for a discount voucher to obtain Galaxy Buds Pro 3 for £20. This was meant to be sent to customers in the form of an SMS after 30 days from purchase date. Still no SMS.Despite...

Diabolynch by • Level 1: Joiner
  • 2775 Views
  • 23 replies
  • 1 kudos

Resolved! PAC Required

How do I get a PAC code from myO2, when my number is not listed?

Sim only

i would like a second sim only plan on my account

AB64 by • Level 1: Joiner
  • 136 Views
  • 1 replies
  • 0 kudos

Resolved! Switch Up question

Hi all.I’m looking to do Switch Up for iPhone 16 Pro Max.I have checked online and I meet all criteria and condition of phone.My question is, when I place the order, do I receive new phone and set up before sending back my old phone or do I need to s...

Timbo85 by • Level 1: Joiner
  • 458 Views
  • 3 replies
  • 0 kudos

Can’t track my order

Hello I ordered new iPhone 16 pro max on day they came out but can’t see my order on my app or even on website would you be able to chase up for me pls

Kate29 by • Level 1: Joiner
  • 162 Views
  • 1 replies
  • 0 kudos

Cancel ASAP overseas

I don’t know what plan I have. I thought I had already cancelled my rolling plan and just had a pay as you go but just received an email that I am about to be charged the next month. I have gone to cancel all together as I have moved back overseas bu...

Hellllppp by • Level 1: Joiner
  • 201 Views
  • 2 replies
  • 0 kudos
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