Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237498 Views
  • 2 replies
  • 2 kudos

Resolved! SIM card extra

I’ve been paying for a extra SIM card which was for my daughter, but for some reasons she has never used it, should, will O2 refund what I’ve paid as it’s never ever been used, and it’s £8-39 every month, it was all included into one bill until recen...

RPI - 2024

Hey folks Every year, we adjust the prices of our products and services to be in line with the Retail Price Index (RPI) rate of inflation as is set out in your terms. From April 2024, the monthly price of your mobile plan will be increasing. We will ...

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Dave-O2 by Community Manager
  • 11235 Views
  • 47 replies
  • 2 kudos

Delivery pin

Hi just ordered a new phone and it says DPD will ask me for a delivery pin but I haven’t recieved anyrhing?

Resolved! Keeping a number

I have a PAC code from my previous supplier. How do I pass this to O2 so that my old number can be activated on my new O2 account?

Resolved! Sim

Need new sim 

stesleds by Level 1: Joiner
  • 66 Views
  • 1 replies
  • 0 kudos

wrong number during setup

tried to create an account but autofilled my old number that no longer works. I now can't change this because I can't access anything without verifying a number that I no longer have.

fishwipes by Level 1: Joiner
  • 72 Views
  • 1 replies
  • 0 kudos

Purchase phone

Hello I have put an order in for the new iPhone 16 pro I put all my details in but when I paid it said there was a problem?

Lucy31 by Level 1: Joiner
  • 57 Views
  • 1 replies
  • 0 kudos

Resolved! Lost phone need new SIM card

Hi I’ve lost me phone need new SIM card sending out cnt log in to account cause cnt long in to account

leefano1 by Level 1: Joiner
  • 80 Views
  • 1 replies
  • 0 kudos

Signal coverage is poor

Hi I live in St Helens area northwest wa10 ans we was on virgin then they merged with 02 and we got put on 02 service all around St Helens there is no signal can’t read emails ect every time we are near the town centre , my SIM card is a virgin card ...

Chas9187 by Level 1: Joiner
  • 344 Views
  • 9 replies
  • 0 kudos