Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 431713 Views
  • 2 replies
  • 2 kudos

Resolved! Poor customer service cost O2 , two customers

Ariel mis sold my wife a business account when she thought she was renewing with O2 O2 were not interested , and so when we got to 2 years , O2 would not talk to her , no interest in reverting to a personal account with O2 , She raised a complaint , ...

ABCDEFGH by Level 1: Joiner
  • 973 Views
  • 3 replies
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Resolved! Airtime charges

What are Airtime charges on an account that has unlimited texts,minutes and data, and why are prices for same things dearer on Monthly pay instead of Pay as You Go

Resolved! Issue accessing my 02 account

I have a 02 mobile broadband device and in order to access my account (I have been logged out presumably because of inactivity) it wants to send a text to verify but obviously I cannot accept SMS messages on a mobile broadband device! How do I regain...

RJM1968 by Level 1: Joiner
  • 664 Views
  • 1 replies
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Resolved! Bill to mobile not working

I have called and used the live chat about this several times as apple are saying that my limit has been reached, o2 say it hasn't but I am still unable to use this very useful service. A previous advisor said there looked to be a fault and logged so...

MikeF by Level 3: Thinker
  • 2267 Views
  • 12 replies
  • 0 kudos

o2 switch up return

I done a switch up in december however i wasnt satisfied with the device for many reasons so i returned it. I then contacted o2 about the switch up bolt on and they'd confirmed that id be able to use it as of April. I have just checked my bill and it...

cmason92 by Level 1: Joiner
  • 849 Views
  • 3 replies
  • 0 kudos

Resolved! Spammed by bill notifications

Hi, I've been an O2 Pay Monthly customer for many years.Every month I receive a text message and an email from O2 telling me that my bill is ready to pay. I used to have the awful My O2 app installed as well and that started sending me notifications ...

Gisnep666 by Level 1: Joiner
  • 7176 Views
  • 23 replies
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Resolved! International calls

Can I make International calls from UK via Internet to save money?

MHR by Level 1: Joiner
  • 626 Views
  • 1 replies
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Resolved! can’t get into account

Help please.. i cant get into my o2 account because it wants to send a text with a code to my old number that i no longer have , use or remember .

Tia5 by Level 1: Joiner
  • 624 Views
  • 1 replies
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Resolved! New SIM with new contract?

This is a really dumb question - apologies. I have an iPhone and a SIM only monthly contract. The contract is expensive and has a low data allowance. Changing the contract will be cheaper and better. When I fill in the online order it seems to sugges...

DV1 by Level 1: Joiner
  • 1921 Views
  • 10 replies
  • 0 kudos

80% data

Have 2 accounts with o2, getting messages from 02 stating that I’ve used 80% of my data on both numbers, having checked my account on the app it appears that I’ve only used about 40% on one and 50% on another.customer services don’t seem to understan...

MickD2 by Level 1: Joiner
  • 867 Views
  • 4 replies
  • 0 kudos