Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 110687 Views
  • 15 replies
  • 5 kudos

Resolved! Wifi Calling on Sony Xperia 10iii

Hi, Is Wifi calling available and supported fot this device? I'm receiving conflicting answers. I see it ISN'T supported in the list of supported devices BUT i've seen some posts on this forum saying is is? Even contacting the Gurus is conflicting as...

Starvis by Level 1: Joiner
  • 209 Views
  • 3 replies
  • 0 kudos

Resolved! Am I eligible for a refund?

When I took out a contract for an iPhone 12 Pro, I paid a £140 deposit and I don’t think it went towards my first bills.Does that mean I’m able to phone O2 and collect a refund?

Resolved! Voicemail off

I've tried to turn it off using 1760 but when I get the message. It has not been possible to turn off your voicemail, please contact your customer service.I've put the phone down on 4 customer service agents (and that's just today) because they keep ...

Anonymous by Not applicable
  • 326 Views
  • 8 replies
  • 0 kudos

Resolved! Chat Messages

Hi, recently moved from EE to O2 but kept my number using the PAC code. Since I have been with O2 I havent received any chat messages to my new phone. Instead, they are sending to my old phone which I no longer use. How can I resolve this please?

Pippa_j by Level 1: Joiner
  • 174 Views
  • 1 replies
  • 0 kudos

Resolved! Starting a conversation

I started a conversation last week but can’t get back to it and can’t start a new one as it won’t load for me to write any text in to it.

NickDyer by Level 1: Joiner
  • 148 Views
  • 3 replies
  • 0 kudos

Resolved! No mobile%20data%20available%20when%20abriad

I am not able to access mobile data from France despite having all the right settings switched on and after asking O2 to switch that service on three days ago and upgrading to unlimited data. I rebooted the phone a few times but it only works when co...

Can’t text Ireland from the UK

Hi!I’m on contract & tried to text this morning to get in touch with a place I’m staying this weekend. I tried to text them and it automatically failed. So I went on and added the £3 International bolt on on… Still appears as message failed? Any advi...

Dervnc by Level 1: Joiner
  • 91 Views
  • 3 replies
  • 0 kudos

Resolved! SMS and WIFI calling (text messages)

I bought an O2 contract on the assumption WIFI calling would be similar to Vodafone and EE where you still get SMS text messages.The reason I need this is because I always get companies sending SMS codes and confirmations I.e. Santander when you set ...

Anonymous by Not applicable
  • 14347 Views
  • 12 replies
  • 1 kudos

Resolved! Slow 5g

I’m at Manchester airport. 5g excited as for the first time. And.. So disappointed.. 4g runs 3 time faster than 5g. Last week went to Alton Towers. Full 4g and unable to use Alton Towers app. So slow. O2? What's happening? My son using Tesco - the sa...