Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Travel zone inclusive

Using inclusive travel zone for US. My plan allows to use phone as in the uk at no extra cost.if someone rings me from the uk are they charged as normal as if I’m in the uk. Or face extra costs.

Bromers by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Disney + Subscription Cancellation

Hi I signed up to the 6 month free Disney Plus when I took out my new pay monthly contract. The 6 months free is coming to an end and I can't see anyway to cancel it. I have tried the website, MyO2 and Disney Plus website. They all say that I have Di...

Russ001 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Overseas & need to end contract

Hi, I have moved to New Zealand and need to end my contract with O2. However I can only seem to be able to do this over the phone. Obviously due to international call charges I want to avoid this. Is there a live chat or way of doing this without an ...

peh22 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! No service after port

Hi all, I got a new o2 SIM only contract a few weeks ago. Up until this week, everything was working well on the "new" number, and I was waiting to use up the credit on my old EE SIM before porting the number. Just to confirm, all working fine on the...

Promised Refund hasn't materialised

Although this is quite a long drawn out story, I hope you'll bear with me.Last year, I was given a free mobile phone by Virgin (the lady said it was a reward for being a loyal customer). This year, I was told the service had expired and the represent...

Allygator by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Ordered a new phone with O2, had a monthly rolling contract prior, how do I keep number?

I just received a new phone with O2 and a new 2 year contract, after previously having had a monthly rolling contract with them. I said at the time of ordering that I wanted to keep my old number, but received a new sim with the phone. Do I install t...

YordankaB by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! New client

I ve just received my 02 sim and aparentely my old number is not keep it. How i can sort this. When i do the contract i provide a PAC from previous company.