Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Travel Inclusive Bolt on - Australia

I relocated to Australia in September 2024, and spent a long time visiting O2 in person and speaking with advisors on the phone about being able to keep my UK mobile number whilst abroad. It is worth noting my relocation isn't permanent (only a year ...

Charged for a non existent account

I received a bill yesterday for an account i haven't had for a very long time. I closed my account with you on the 13/11/24 **********, I have been charged £17.33 for a very old phone number ending in 6271 , account ********** , it's years since I us...

Resolved! Phone stolen -require replacement sim

Phone was stolen, can I have a replacement sim for ************ sent to ** ***** **** ******* [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Incoming texts off

Whops

Where is my phone??

Where is my new phone? Order page said in stock 24 delivery but all i get is a text message.....your order is taking longer than usual.....Very disappointed you shouldn't be allowed to take my upfront payment sign a new contract if you cant deliver a...

Resolved! Cancel my contract

Hi looking to cancel my contract that ends in a few days on 8th so I don’t get charged

Upgrade

Hello,there is Uswitch deal 80GB for £9.99 per monthcan I please get it on my current phone number ? https://www.uswitch.com/mobiles/sim-only-deal/2427df0835caa25a2cc0c64d51b7c3a24877c826/?position=10&list=compare%2Fsim-only-deals&list_loaded_id=ee53...

Resolved! Cancel contract

How do I cancel my contract?

Resolved! When will my services go back on?

Hi. please can you help me. my number is **********. my services got stopped. I’ve paid my outstanding bills. when will my services be back on? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

changed my provider on Tuesday and I can’t get a signal from my phone

Hi , I’m waiting on getting contact to 02 , I changed my provider on Tuesday my provider was my plan and I can’t get a signal from my phone nor call in nor out and I had phoned up yesterday to 02 and they said that it would be tomorrow morning but st...

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