Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New watch not delivered

Hi, I have ordered a new Apple Watch. The confirmation says this was to be delivered on 18th June. This still hasn’t been delivered. when I check on My O2 it says the order is complete so where is my watch? thank you

Keep getting charged and cant cancel

I cancelled my 2 phone lines which were 30 day rolling contracts back in april, i cancelled them because the signal wasnt good in my area. I cancelled them within the 14 day period by calling the call centre and spending about 50 minutes on the phone...

Resolved! Charged for something I did not purchase

I have been charged for something I did not purchase! I want a refund! I did not purchase anything from ITUNES! That is not me!

Resolved! Cancel contract

Hello I would like to cancel my contact, I'm trying to log in online but it's saying I need to enter a code that has been sent to my o2 number. I do not have this sim anymore so cannot retrieve the code.

New tariff

I am changing tariff to monthly £12.81. However when I go to select it says monthly payment £25.63

SIM-only upgrade requires a full credit check?

Hi I've been a SIM-only customer for many years and never got any phones with my upgrades (Because they're just overpriced, in my opinion).So I couldn't be bothered to change my contract for the past 4 years or so and just kept it rolling until this ...

Resolved! Subscription

I want to cancel subscription that is connected to my phone bill ? I am not aware of and I see coming out of my account Microsoft Apple Store this month costs me £40.17

Why is my bill £107 when Ive paid £53 for my last bill

Please check my upcoming bill

Resolved! SIM Replacement

I started a VOLT contract with Virgin Media. You sent me a SIM weeks before the Virgin engineers arrived to install their equipment. I didn't want to activate the O2 SIM until the Virgin equipment had been installed. Unfortunately I have lost the ori...

Resolved! Changed provider, still getting charged by o2

Hi, I’m still getting charged by o2 after using my pac code to switch to a different provider. Help! thank you

O2

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