Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Fraud - charge to Mobile

I have had four phone calls with O2 about a fraudulent charge to mobile (after phone was stolen). Today I called and the customer service agent hung up on me (after placing me on hold for 15 minutes because I requested to speak to her manager). I was...

Resolved! Live chat

Where is the livechat link

Resolved! How to order a new SIM card

I just need a new SIM card mines been taken along with the phone but I'm SIM only contract how can I order a new one?

Resolved! Confused by text received on arrival in the United States

My daugher just arrived in the USA and got the message:Welcome to USA. If you want to use data while you're here , you'll need to buy a Zone 1 Bolt On . . . . . . etc.She has the VOLT O2 Travel Inclusive Zone Bolt On already so can she ignore the mes...

Unable to cancel plan

Hi Team, I'm unable to cancel my plan as it is very confusing and not straight-forward. The sim card is blocked so I'm unable to login to the online account. I still see I'm being charged and that is causing issues with my bank account. Please cancel...