Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

VAT Billing

I require VAT to be displayed on my mobile bills.I have requested this multiple times, yet it remains unresolved, despite O2UK assurances.

Royal Mail Potential Lost Return

Hi, Not sure if this has already been asked. I returned a contract phone to O2, using the prepaid Royal Mail label they supplied. The tracking says delivery due **Personal info** and I’ve had no update since, also no communication from O2 regarding t...

Jochan123 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Paid Bills but still saying outstanding on app

Hello, hoping someone can help as I’m at my wits end here with o2’s horrendous “customer service”.I paid my two o2 bills a few days early on 28/4/2024, as I usually do with no problem. This time however o2 still took the direct debit payments and mai...

Adhoc by Level 1: Joiner
  • 6 replies
  • 0 kudos

Bill incorrect

I signed up for a £10 monthly deal with three months of free extra. I was incorrectly charged for disney plus twice. Please could my bills for this month and last be confirmed.

Carrie6 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim cart


Fahim by Level 1: Joiner
  • 1 replies
  • 0 kudos


On holiday and can t use my phone

Bec7 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My 02 hasn't worked for months

Switched to pay monthly and since then I've been in two shops with 0 success in being able to manage my account.It sends OTP and says account is registered to another number. Id need to use a different number for this account. Same thing when I first...

FemiOj by Level 1: Joiner
  • 4 replies
  • 0 kudos

Trying to pay

Hi I'm trying to make payment but cannot get on my 02

Vee1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Urgent Help Needed: Fraudulent Accounts and Unresolved Issues

Hello O2 Community and Moderators,I am reaching out to share my distressing experience with O2 regarding fraudulent activities under my name and the subsequent lack of resolution. Despite multiple attempts to resolve this since January, I'm facing a ...

Resolved! E sim

I have bought a new iPhone 15 I am unsure how to active my sim 

Peter-smt by Level 1: Joiner
  • 1 replies
  • 0 kudos