Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Need PUK code

Good evening. How do I receive my PUK code via email? My phone is locked. Thanks

Order

I ordered a phone not long ago. It said it has sent me a confirmation but I haven’t had one

Resolved! Lost sim card

How can i order my simcard as i lost it

Failed deliveries and returns.

So my iPhone couldn’t be delivered because I didn’t receive the PIN code to give to the driver and o2 apparently submitted a request multiple times but still couldn’t change the phone number on the delivery for me to receive the PIN code. Anyway it w...

Overdue payment

I've just had a note that my payment is overdue. Why was it not automatically taken from my account as it has been in the past? There is plenty of money in there.

Can't access my 02

Everytime I try and access my02 it says there's a problem and to either wait 48 hours or contact customer services. Every time I change the password it does it over and over.

Data usage

My data has finished I don’t know how I used that much also never got a message to tell me I’m close to the end of my data

SIM card

I haven’t received my new SIM card

Bill query

Hello,I left o2 a couple of weeks ago and have been issued my final bill of £16, (I received a text message with this amount.) However o2 have taken out £80 from my bank account and I don’t know why. And I’m unable to view my bill when I sign in to o...

Moving to Portugal permanently.

Hey there,I'm currently on a rolling contract with you, but plan to move to Portugal for good. Is there anything you offer / partner networks where I could transition to a contract more suitable abroad?

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