Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Over charges

If my tariff is £20 a month why am I being charged £35?

Aj9000 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Calls from O2

I keep getting calls from O2, telling me I'm a loyal customer and offering me deals, however, I am a little worried they might be fake calls, the number is 0330 3035308, from Ireland I think? Has anyone else had these calls and is it a genuine O2 tea...

Vickyh01 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Can't receive texts or calls.

Hi, just recently joined O2, signal and everything was all good, ported my older number Tuesday from ID Mobile to O2. Can't receive any texts or calls anywhere i go. I do have signal, Can call and text people. Spoke to O2 online guru, did all the pho...

Resolved! My bill

Hi i have been billed £3.79 for 7 pictures on my last bill on messages i only sent one on that day

Peter27 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Billing

Am I able to change date of bill from 11th Sept to 15th. Please..thank you..

Blackcat6 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Help

Hi I need latest bill emailing

Cain by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Disney plus not workinh

I recently upgraded a month ago and got disney plus free for 6 months i done it through my02 extras but now when ho on disney plus tells ms to renew my subscription. Im pretty upset about this

Nome by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My bill

Hi there my bill was due to come out on Tuesday but I am having trouble with funds and won’t be able to pay it till Tuesday the 7th

Resolved! Cancel my card

I payed 2 months without using my sim and I would like to end my membership now please

Chorok by Level 1: Joiner
  • 1 replies
  • 0 kudos