Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 272010 Views
  • 2 replies
  • 2 kudos

Fraud - charge to Mobile

I have had four phone calls with O2 about a fraudulent charge to mobile (after phone was stolen). Today I called and the customer service agent hung up on me (after placing me on hold for 15 minutes because I requested to speak to her manager). I was...

SV03 by Level 1: Joiner
  • 1256 Views
  • 12 replies
  • 0 kudos

Resolved! How to order a new SIM card

I just need a new SIM card mines been taken along with the phone but I'm SIM only contract how can I order a new one?

Nicoled19 by Level 1: Joiner
  • 344 Views
  • 1 replies
  • 0 kudos

Resolved! Confused by text received on arrival in the United States

My daugher just arrived in the USA and got the message:Welcome to USA. If you want to use data while you're here , you'll need to buy a Zone 1 Bolt On . . . . . . etc.She has the VOLT O2 Travel Inclusive Zone Bolt On already so can she ignore the mes...

AlanW3 by Level 1: Joiner
  • 438 Views
  • 3 replies
  • 0 kudos

Unable to cancel plan

Hi Team, I'm unable to cancel my plan as it is very confusing and not straight-forward. The sim card is blocked so I'm unable to login to the online account. I still see I'm being charged and that is causing issues with my bank account. Please cancel...

Resolved! Discount

I am trying to use my blue light card discount to purchase a new phone 

Staceyosb by Level 1: Joiner
  • 408 Views
  • 1 replies
  • 0 kudos

Resolved! pac code

i have tried to get pac code but wont come through 

Anonymous by Not applicable
  • 217 Views
  • 1 replies
  • 0 kudos

Account

Hello. It says I’m still on pay as you go but I’m not I have a pay monthly SIM card contract

Solojo05 by Level 1: Joiner
  • 207 Views
  • 1 replies
  • 0 kudos