Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Account name change

Hellomy first name is not spelt correctly can you fix that for me please ?

Resolved! Migration

I have asked for my pay as you go number to be transferred to a monthly contract, I am now pay a monthly contract but my number has not been transferred

Extra charge

Hi there Can You explain me why I been charged for amazon prime £8.99 ?

03303413683 scam ?

been getting repeated calls from this number asking for direct debit details for a o2 sim I took out a sim with my broadband and all details for direct debit, code for number transfer were taken then on the online form ! Is this legit I keep ignoring...

Bill

Hi my number is ************. I need to pay my last final bill as I cancel the contract . But I can’t view my bill on my 02 app [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Phone bill

How do I find out how much I still have left to pay off my device?

Data lost?

HiI recently broke the screen on my s23 ultra and sent it in for repair, the screen was totally unusable and I could not access the screen to do any backing up, I now have an s24 ultra but do not have access to the old phone (o2 have it) to use smart...

Netflix paused

My Netflix has always been paid via my O2 bill, for the last 6 years. However, my Netflix account has now been paused as they have no payment on file, even though my bill has gone out as normal and O2 have informed me that the payment to Netflix has ...

Resolved! Bill taken out twice

I paid my bill early via paypal and the original direct debt went out anyway

New phone transfer from physical sim to e-sim and QR code not showing

Hi - I have just got a new iPhone 16 Pro and my previous iPhone used a physical sim. This iPhone is set up for e-sim and in the myO2 app it says something went wrong and the QR code doesn't show. Also, when trying to transfer to e-sim via the old pho...

O2

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