Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Returning my s24 ultra for another s24 ultra (due to black friday)

Hi,I'm kicking myself, I went to stockport O2 to upgrade to the S24 Ultra with switch up, I've just now seen the offers and the contract that I'm on is a barmy £20 cheaper a month!, I've had this phone for about 7 days, can I use the 14 day cooling o...

My new sim has not arrived

My new sim was supposed to be here by 20/11/24 but it isn’t

Unfulfilled order

I placed an order for a new phone over 3 weeks ago and it has not arrived. Said a week when I placed order - now saying 4 weeks (not sure if from date of order or now). Rang customer service 3 x. Last person said go into store - obvious fob off accor...

Disney+

Why am I paying for two Disney + accounts

Sim only - want to change plan

Hi I want to change my current sim only plan to £14.99 30gb unlimited texts and calls please

New pay monthly sim order

Hi there, I have had order a new pay monthly sim on Saturday 16/11/24. But I haven’t received the sim through post yet. Could you please check and explain what’s going to happen? kind regards (REMOVED)

Resolved! Esim

Need eSIM activating

Can you get Emails on 4G? My WiFi is not working.

Can i get emails on 4G? My WiFi isn’t working at the moment.

Resolved! An order was placed without my permission

Someone placed an order today without my permission. I have now changed my password. Could you cancel the orders that were placed today please.

Resolved! Refund for unsuccessful contract application

Hi, I applied for an IPad monthly repayments and it was declined. I paid the upfront cost and it said it’ll be returned if the application is unsuccessful. Please let me know when this will be returned

O2

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