Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sims and e Sims

I have two smartphones, an iPhone 13 and an android Galaxy, can I swap their phone numbers using their Sims, or by asking for e Sims? Both registered to O2 on my account.

Resolved! Payment

Hi, I have been trying to call you and get in touch since the 29th I can never get threw it get stuck on automated messages that stay there.I have set up a payment plan for my arraers, is this okay to still have my data be on, I'ma career for the old...

Wrong address on order

I made an order for a SIM card contract yesterday but the address selected incorrectly and I was unable to change it after. I need to change it so the order goes to the correct address

Resolved! Data allowances

O2 has sent me text messages and now emails stating 80% of my data allowances have been used. I’ve checked my allowances on the O2 app, and there appears to be a great deal more than 20% of my data allowances remaining. Why am I getting these texts a...

02 order and delivery updates

Hello all, is anyone experiencing any issues with there order being delivered and still in processing mines been processing since 18th August I’ve still not received it and 02 have escalated it to the 02 team a few times and one said that they’re 02 ...

Resolved! Ultimate Plan fair use policy

Does O2 ultimate plan limit the number of days you can roam outside Europe?

No Service

Hello,I am having trouble getting service on my mobile.I am currently in Lanzarote on holiday but I do not seem to have any service on my phone.I am trying to find out why but can't get hold of you on my App or through the website because am being as...

Resolved! How do I get VAT billing

I need to claim VAT on my monthly bills but bills are now inclusive of VAT

upgrade

Just wondering what the best deal you can offer for me to upgrade my sim only contract to an iPhone 15 pro 128gb with 100gb of data? I am a virgin media customer and pay my broadband through them? thanks!

Waiting over 3 months for upgrade to be delivered - please help

I paid early to leave my current contract on the 29th of August and today (5th Dec) I still have not received it. Each time I contact I am told your order is still in processing with no update on when that will change. Then I have been told it will b...

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