Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

terrible signal all over County Down

Why has O2 's signal gone from bad to worse? The coverage in County Down is woeful. You cant make a call from the car as the signal just keeps dropping. Are you able to exit a contract due to this terrible service

Resolved! Calling Customer Services re: Volt Benefits

Does anyone know why my o2 account and Virgin Media account are not automatically linking. I have been with o2 for about 3 weeks now. I would like to benefit from the double data on o2 and double speed on Virgin Broadband as that is one of the main r...

Resolved! Upgrade

My contract is up in August 2022. I have 170.16 to pay. If I upgrade today can the sum be spread over the next six months or do I have to clear the amount in full in order to upgrade?

Andy76 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Call from abroad get directed to a stranger's number

When my mum calls me from her Czech landline she gets connected to a stranger. She uses my number saved in her phone 9 years ago same way as she did before. There are no changes on her side. I have no blocked numbers or redirections of calls set up. ...


Please i canot access 4g

Daniel111 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! How is it possible to talk to a human on this network I have tried for more than an hour?

I have just joined 02 and am already a Virgin customer. I am trying to get the promised speed increase on Broadband and the additional channel offered by the joining of both services.I have not been able to find out how this is done as I cannot find ...

Boblo by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! replacement sim

hi we have lost a sim to a contract phone we would like a replacement sim sent out please. phone number [personal details removed by mod]

Anthony7 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! bill payment

i have managed to pay my bill over the phone via 2729, the money has come out of my bank, but I've had no email saying that it has been paid, but I've had emails saying that the device plan has been paid, is this due to the systems not working.

deprived by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Oops. Something went wrong. There's been a slight problem. Don't worry, we've got our best technical

Although I am correctly logged in I have not been able to view my current charges or statements at all this week. Oops. Something went wrong.There's been a slight problem. Don't worry, we've got our best technicians on the case, so make sure you come...


Hi, I can't seem to access my bill and don't know what I will be charged this month

Joanna8 by Level 1: Joiner
  • 2 replies
  • 0 kudos