Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Direct Debit Cancelling

My Bank Account states O2 cancelling

Resolved! Switch up - Cannot move number from old to new phone

Hello, I've been with o2 for a year and pre ordered my new Samsung Galaxy S24 ultra instore using my switch up plan on Thursday 18th January which was delivered yesterday. I then tried to order a eSim swap from my old O2 S23+ to my new phone but neit...

Sim stuck in processing

I want to make a complaint about the appalling service from you, my sim has been stuck in processing for 8 days and you are doing nothing to fix this

Resolved! International Charges

Hello everyone! I have a question, should I be charged for call that I haven’t answered? I’m currently in Australia, there is 11 hours time difference between here and the UK. Whilst I was asleep overnight I received 2 phone calls - obviously these w...

Resolved! Cancel Sim Contract

How can I cancel my sim without needing a STAC or PAC code?

Paying a Final Bill

Hi all, After some help if anyone could assist me. I recently took the decision to swap from 02 to Sky Mobile after many many years with 02. I used my PAC code to swap my number over and then received a letter through the post as expected telling me ...

Resolved! Cancelling sim

How can I cancel my account , I do not use the sim at all

Resolved! Address

How do see what address I have on my account? I recently moved home and I’m expecting a new SIM card but unsure which address it has been sent to??

Call divert

HiI'm using a Nokia express music ( I think it's 5310). When I'm trying to divert calls it says "not allowed" when I'm checking status of divert it says "service is off".Someone has told me that you need to disable WiFi calling to make call diverts w...

Resolved! travel to india and O2 phone charges

I am due to travel to India for a touring holiday in 4 weeks can you advise me of the charges and if a bolt on is available.

O2

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