Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Insurance

Hello, Ive just received my iPhone 16 pro max. I stupidly didn’t take out insurance, no idea why , I was in a rush during upgrading I was at work, all my devices and home have insurance so that was silly really. o2 says I can add insurance if it’s in...

Changed tariff - new order???

I’ve just received notification of a tariff change to SIM swap, SIM only, but I have not requested this change.

Bill still showing handset

hi, I’ve received a refund for a phone I sent back in 2023, but the phone charge is still showing on my bill , I want this removed. As it looks like I’m being charged again this month !!!!

Resolved! Payment plan

Good morning, I’m trying to set up a payment plan to split this months charges between the next two months, but I can’t seem to find the page where I set that up

Switch up return lost?

Hi I wonder if anyone can help me. I switched up my Pixel 8 Pro to the Pixel 9 Pro Fold. I did this online, received the new phone no problem. O2 emailed me the Royal Mail return label. I packed it all up and sent it same day. That was 4/10/24 it for...

Change tariff to pay monthly

Hello I want to contact o2 and change to pay monthly. What is their number. I’m in Australia and pay as you go is killing me

Discount not applied to my new contract

Hi, I have been trying to upgrade my o2 contract for the past two months now and growing frustrated. I called o2 back in July to switch my contract to a sim only plan as I was being charged £12 extra than the same sim but £12 cheaper. I told the advi...

Family Setup support for apple watch

Family Setup allows me to use my iPhone to set up an Apple Watch for kids or older adults in my household. Is O2 planning to join providers in UK to support this ? I thing only EE and Truphone offering this new Apple Watch plan.

Resolved! Phone cut off completely

Please can someone help me my phone is cut off completely and unable to get incoming and can’t access the app, how do I pay my bill to be reconnected if I have no means of accessing anything. I’m not very mobile right now so really need some help as ...

Resolved! Consolidate contracts

My partner has mental health issues and somehow ended up taking out 4 different mobile phone contracts with O2. It has all come out now and he cannot afford them. I'm curious to know what (if anything) is in place to prevent people from doing this an...

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