Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel contract

I am asking on behalf of my deceased brother in law, he took out a 02 mobile contract in December 2017, unfortunatly he died last week. I can't find anywhere on the web site how we can cancel the contract. Please advise.

Resolved! change email address

How do i change my email address.

Resolved! paying off monthly contract

Hello everyone, i would like some advice about my o2 pay monthly contracts. i currently pay out x amount of pounds each month for three mobile phones in my family. recently at work we have been told the place is up for sale and there is some uncertai...

Resolved! My 2nd contract

Not happy !!!!regards a contract I took out on 2nd of April online to click collect and went in store collected my handset then to be told a week later this contract had not been set up and want the phone back as not shown as left there stock in stor...

Resolved! Galaxy s8 charging problems and moisture problems

Hi allCan anyone help. I have 1 month old S8 and it's started saying it detects moisture when it's been no where near water. I keep trying the USB port and it goes away until I charge it again and then as soon as I unplug the charger it comes back up...

Resolved! End of contract

I am currently in south America until august and my las 'pay monthly contract' bill is in May. I was wondering, when it ends, whether I automatically start a new 24 month contract or do I start a rolling contract pay as you go or what?I can't call O2...

Resolved! Topping up from overseas without a UK credit card

Hi all. I need to top up but I'm overseas and I don't have a UK credit card. Apart from having a friend in the UK buy a voucher locally & send me the digits, any options? Has anyone used www.mobiletopup.co.uk? Are they reputable or are they going to ...

Voucher top up not working

I bought a £10 voucher to top up and went to top my phone up not 5 minutes after. When I put it in first time I accidentally hung up the call and it hasn't put the money on my phone. I then called the top up line again and put my voucher number in bu...

Resolved! Insurance claim, DPD delivered phone to O2 but no contact since

As per thread title, DPD picked up my phone and delivered it to O2 to be checked over as part of my claim. "Your parcel has been delivered and signed for by xxxxx at 10:50 on Wed 11 Apr 2018" with the O2 logo on the right of this update. That was the...

Resolved! 0845 numbers

Hoiw much to call 0845 numbers from my mobile?

O2

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