Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 345443 Views
  • 2 replies
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Resolved! Charges

In the thing you've bought section, it has charged me 4 50 extra for global charges.. Anyone know what this is about?

Resolved! Queries on Changing Number

Hello, I am a pay monthly customer. I have never asked to change my number before now. I know that I need to contact O2 customer services RE changing my number, but I have some queries (which I hope one of you lovely people can answer for me). If I c...

gemz4the1 by Level 23: Casual Specs
  • 3754 Views
  • 4 replies
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Resolved! NETFLIX OFFER

Hi all was looki g for some info on the netflix offer tht o2 had recently i signed up 4 NEW contract and thot this offer was eligible to my device (iphone X) but have now been told this was only offered on o2 refresh and sim only plans? Has anyone el...

Blockie by Level 1: Joiner
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  • 4 replies
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Resolved! Upgrade standard contract not O2 refresh

I want to upgrade to a Note 9, but don't want to go onto a refresh contract. The only reason for this is my employer will pay for bill each month, so if it's refresh then I will be paying the device side. It would be silly of me to go down that route...

SPritc by Level 1: Joiner
  • 910 Views
  • 1 replies
  • 0 kudos

Repair

I sent my phone to o2 to get my screen repaired and they've now had it for nearly a week. Every time I ask them they say, 3 days, 3 days. It has now been 5 days.

Resolved! Samsung S9 battery life

Hi j have just upgraded to a Samsung s9. I charged over night and used for roughly 20 mind surfing web and YouTube now.i am.on 76% battery is this normal? 25 mins using and it drains 24% of my battery ?Thank you

Leigh2019 by Level 1: Joiner
  • 1939 Views
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Resolved! Terrible Unreliable Signal

Hi there, I've noticed this past year the signal from O2 hasn't been what it used to. My iPhone 6 is now rarely (if ever) connected to 4G for any longer than 5 minutes, but worse the connection randomly cuts out entirely, resulting in a lot of missed...

Anonymous by Not applicable
  • 11913 Views
  • 4 replies
  • 1 kudos

Resolved! O2 Refresh Offer to pay off remainder of phone plan

I got an email the other day stating I am able to upgrade now and O2 will pay off the rest of my phone plan as long as I keep at least the same price contract. This is great and I will be looking to take advantage of this. However, it appears that th...

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Resolved! account

we already have 3 phone bills with o2 but now we want to get a sim for our daughter and my mum said she would pay for it. how can we purchase the sim but have it with different banking details?

Included but not included

I decided to come back to O2 as roaming is now included on certain tariffs... day two I go to Canada... turn on my phone... brilliant... text welcome... your travel zone is included... a few mins later... You have been charged 48£ for 50mb! NOW I can...

DAZZ80 by Level 1: Joiner
  • 1842 Views
  • 5 replies
  • 0 kudos