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Overcharged bill

Amy9
Level 1: Joiner
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on ‎22-06-2018 14:49

on ‎22-06-2018 14:49

My device pay monthly plan all together is £45 (includes airtime and the device)
However I am being charged over £60 for it all and I am unsure why? (About £40 airtime and £21 device)
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MI5
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on ‎22-06-2018 14:51

on ‎22-06-2018 14:51

Hi @Amy9 

You need to check your MyO2 http://www.o2.co.uk/myo2 for a breakdown of charges or call customer services for help as we can't see your account on here 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎22-06-2018 15:41

on ‎22-06-2018 15:41

Also check for any discounts showing as a bolt on

https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/ba-p/1075493

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Bambino
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on ‎22-06-2018 16:26

on ‎22-06-2018 16:26

@Amy9 Have you been sending any photos by text or large group messages? If so, take a look here: https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

I DO NOT WORK FOR O2



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EmilieT
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on ‎25-06-2018 11:06

on ‎25-06-2018 11:06

Hi @Amy9, have you been able to find out more about your bill following the advice by the other members above?

 

Let us know how you get on with this, and welcome to the forum smiley

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