Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

How long should it take to cancel an order?

26 May Rebecca called me to offer an upgrade and we agreed a new package.31 May I rang after hearing nothing to find out the handsets were out of stock, but was told that they had a delivery and would get me one the next day.The next day I rang to fi...

Resolved! Changing phone bill date

I want to change the date my phone bill comes out on so that it is a day or two after i get paid rather than the week before. Is there a way I can do this in an o2 store with a member of staff or do i need to phone up? if so, what is the number?

Resolved! Lost phone apparently found

I lost my phone(iphone 7) abroad, called O2 and got the sim and handset blocked. The day I got back I went and got a new contract on refresh. Now, 3 days later, and a week after getting the phone blocked, O2 have rang saying someone has it and wants ...

Resolved! Requesting PAC number

how do i find out when my contract ends so that i can request my PAC number asap

Resolved! How do I get a pac code?

I'm looking to leave O2 before my contract ends. How much will this cost me, and how do I get a pac code?

Resolved! MY DATA WONT WORK IN PARIS FRANCE

Hi can anyone help me, my daughter has gone to Paris today and discovered that her data wont work so she can not access google maps to find her accomadation. The O2 network has switched to Orange so she can make and receive calls and her data is on b...

Resolved! 02 Guru service down?

I've been trying all morning to get onto an online chat with an 02 guru but there is no avialble option to do so - i just wondered if the service is down at the moment? Just keeps saying 'please give us a moment while we check if an agent is availabl...

Resolved! Billing history

Is it possible to view my billing history over the past 12 months? I need to search and itemise the number and cost of certain work related calls for my accounts.

Resolved! Parental Filters

Why is it such a hassle to remover the parental filters from my devices?As a 40 something male with no young children, I feel I'm old enough to use my own discretion as to what Websites I visit. (and No, Not ****** sites.)I don't have a credit card, ...

Call forwarding not working on pay monthly

Hi all am having issues with call forwarding on my pay monthly contract,I have been intouch with customer services on 202 they didn't say anything about it not working but gave me short codes to try and they still don't work even tried call settings ...

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