Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! want to leave but o2 have renewed contract without my consent?

Hi new to the forum so I hope its ok to jump straight in and ask a question. I've been with o2 on the same contract since 2015, wishing to switch to plusnet for their cheaper rolling contract which I can opt out of with 30 days notice.The problem is ...

Resolved! Why are none of the 02 contact services working??

What's going on?

Movistar disconnection

Hi all, I'm currently in Tenerife, and having a problem with connecting to Movistar. I have an iPhone 8 plus Running iOS 11.3.1. When I arrived the phone didn' automatically connect. I went to carrier settings, turned off automatic, and selected 'Mov...

Resolved! Not Notifying Customers Of Price Increases..

o2 State: We know that our customers want transparency and control over their monthly bills" .https://www.moneysavingexpert.com/news/phones/2018/02/-pay-monthly-mobile-customers-with-three-face-... I received no text, no email, no call, or letter, my...

Resolved! Massively overcharged every month £100's

So, around 6 months ago I moved into a rural area without a phone line. I decided to get a 3g wifi sim for 30g to use with a huewei dongle. When setting up in store I was given (without my knowledge) a business contract which is uncapped. There is no...

Resolved! Mobile data

I have a monthly contract for my son who has a tablet and a mobile monthly contract for me. My question is.... is there anyway of adding my data to his as i have alot more to use each month?

Resolved! Deposit

Hi i paid a £225 deposit for the contract im on now i have made 3 payments before they were long due. I rung customer service up and i was told i have to wait till my next bill which is due on the 2nd June and it will be applied as a credit on my nex...

Resolved! 0843 CALL CHARGES

HI I AM A BIT ANNOYED AS I HAVE BEEN CHARGED £2 FOR A CALL TO THIS NUMBER BUT HAD NO WARNING AT THE OUTSET THIS WOULD BE A CHARGABLE CALL IN THE PAST O2 HAVE WARNED OF NOT BEING A FREE CALL More info (Highlight to read)

Resolved! Phone number

I have changed to a new O2 account and ported my number to the new phone (iphone 8), I can recieve calls on my old number (on the new phone) but if I text it shows up as the new number, which is the one I dont want. In the settings of the phone its h...

Resolved! International customer services

Hi,I'm currently a PAYG customer but I'm trying to pay an old monthly bill I'm currently in Argentina and I'm trying to contact the international customer services to pay the bill but can't seem to get through to them I just get a dial tone. I've dia...

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