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Device plan doubled but still in contract.

Sinead1503
Level 1: Joiner
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on ‎27-07-2025 23:08

on ‎27-07-2025 23:08

Hello,  

 

so today my bill came in and I noticed a £30 jump almost on my bill when I checked I didn’t go over my allowance,  but my device plan has doubled in price down to the very penny can’t anyone help or advise why this has or would have happened? 

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pgn
Level 79: Lord of the Boards
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‎27-07-2025 23:17 - edited ‎27-07-2025 23:18

‎27-07-2025 23:17 - edited ‎27-07-2025 23:18

Nobody here can access your account, @Sinead1503 - assuming your MyO2 has revealed nothing out of the ordinary, you need to contact O2 in the morning. Try the Social Media Team, either link below, and persist. They usually come online around 8am. Good luck!

|-- O2 Social Media Team via Facebook Messenger
NoAccountAccess

O2CommunityAward


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MI5
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on ‎27-07-2025 23:38

on ‎27-07-2025 23:38

@Sinead1503 

Did you make any changes to your account or miss last months payment at all?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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